Customer Success Specialist, Life Sciences

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries. We are looking for a highly motivated and experienced Customer Success Specialist to join our team. The ideal candidate will have a strong background in life sciences, excellent communication skills, and experience working with customers in the scientific research community. Key responsibilities include: • Developing and maintaining relationships with existing clients through regular meetings, phone calls, and emails. • Identifying new business opportunities and collaborating with internal teams to develop proposals and pitches. • Providing exceptional customer service by responding promptly to client inquiries, resolving issues efficiently, and ensuring high levels of satisfaction. • Collaborating with cross-functional teams to develop and implement effective sales strategies. • Staying up-to-date on industry trends and developments in the life sciences sector. • Participating in internal training sessions and workshops to enhance knowledge and skills. • Meeting or exceeding monthly, quarterly, and annual targets for new business growth, customer satisfaction, and revenue generation. • Working closely with the sales team to identify and pursue new business opportunities. • Developing and maintaining a deep understanding of JoVE's products and services. • Collaborating with internal teams to develop and implement effective marketing strategies. • Participating in regular meetings with senior management to discuss progress, goals, and challenges. • Maintaining accurate records of customer interactions, sales activities, and performance metrics. • Traveling up to 20% of the time for business purposes. Requirements: • Bachelor's degree in a life science-related field (e.g., biology, biochemistry, molecular biology). • At least 3 years of experience in customer-facing roles, preferably in the scientific research or biotechnology industry. • Strong understanding of the life sciences sector and its trends. • Excellent communication, interpersonal, and presentation skills. • Ability to work independently and as part of a team. • Strong analytical and problem-solving skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Familiarity with CRM software (e.g., Salesforce). • Willingness to learn and adapt to new technologies and processes. Benefits: • Competitive salary and benefits package. • Opportunity to work with a rapidly growing company in the life sciences sector. • Collaborative and dynamic work environment. • Professional development opportunities through training sessions, workshops, and conferences. • Recognition and rewards for outstanding performance.