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Customer Success Operations Manager
Job description
ABOUT THE ROLE
We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS.
This role is focused on structure, analytics, and long-term client performance rather than hunting or commission-driven targets. You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well-supported.
WHAT YOU'LL BE WORKING ON
WHAT YOU NEED TO SUCCEED IN THIS ROLE
We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS.
This role is focused on structure, analytics, and long-term client performance rather than hunting or commission-driven targets. You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well-supported.
WHAT YOU'LL BE WORKING ON
- Manage and maintain a portfolio of merchants, ensuring stability, performance, and long-term retention
- Build and maintain structured merchant profiles
- Own client analytics and reporting, providing regular insights and recommendations
- Coordinate internal services for merchants (payments, operations, compliance, support, finance)
- Ensure the correct setup and ongoing management of our services for each merchant
- Identify issues and risks early and proactively escalate and resolve them
- Support onboarding, changes, and lifecycle management of merchants
- Help build processes, documentation, and structure for customer and portfolio management
- Act as an internal point of control and visibility for the merchant portfolio
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
- Strong understanding of client portfolio management
- Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
- Comfortable working with data, analytics, dashboards, and reports
- Structured, detail-oriented, and process-driven mindset
- Ability to work cross-functionally with operations, product, compliance, and finance teams
- Good level of English and fluent Russian
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Hybrid type of work
- Vacation time; bank holidays; Sick leaves; Additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
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