Customer Success Employee / Customer Support (m/w/d), TZ (ca. 20h/Week) or VZ

Hey out there! Do you want to be part of a dynamic team in an innovative software company? Shape actively with us how customers successfully use our product. DigitalCheckIn is seeking a Customer Success Employee / Customer Support (m/w/d).

DigitalCheckIn is a modern SaaS product for digital presence recording at educational institutions and companies. Our customers use it daily, and that's where you come in:

You ensure that our customers understand, efficiently use, and remain satisfied with our product.

This position is not a classical call center or 1st-level support role, but a product-related customer success position with real influence.

Your role:

As Customer Success Manager, you are the central point of contact for our customers and play a significant role in ensuring DigitalCheckIn is successfully implemented.

You accompany customers in their daily lives, recognize improvement potential, and bring feedback actively into the team.

Tasks

• Active customer support around the product DigitalCheckIn
• Conducting onboarding, training, and short workshops
• Processing customer inquiries via email, phone, and screenshare
• BUILDING, MAINTAINING, AND FURTHER DEVELOPING HELP MATERIALS, FAQs, AND KNOWLEDGE BASE
• Systematic collection of customer feedback and MITIGATION OF PRODUCT FURTHER DEVELOPMENT
• Testing new features from a user's perspective
• Co-development and optimization of CUSTOMER SUCCESS PROCESSES

Qualification

• First experience in customer success, support, or in a SaaS/software environment
• Outstanding service and solution-oriented approach
• Structured, self-reliant, and reliable work style
• Excellent communication skills in writing and speaking
• Tech-savvy understanding of web applications (no coding required)
• Interest in taking responsibility and shaping processes actively

Benefits

What makes this job attractive:

• GESTALTIONSSPIELRAUM in a product-related customer success role
• Direct influence on customer satisfaction and product development
• Flexible working hours & hybrid work
• Collaboration in a small, open team with short decision-making paths
• Modern SaaS environment & top-notch equipment
• 30 days of vacation (pro rata), refreshments, snacks, and regular team breakfasts

How do you apply? >> Short email or LinkedIn message with

• a few lines about yourself,
• your experience in support/customer success and
• your earliest possible start date.

We'll get back to you quickly.

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