Customer Success Manager:in (m/w/d) - Software Startup

We are building the next generation of marketing and service technology for German SMEs. Our software combines AI, automation, and user-centered design – and is growing rapidly.

In this role, you will be the interface between product and customer. You will accompany new customers during onboarding and help existing customers in training to get the most out of hellomateo.

You will work closely with Sales, Product, and Support teams – with a lot of autonomy, a clear goal picture, and a focus on making satisfied customers into true fans.

Aufgaben

In these areas you make the difference:

• 🚀 Onboardings perform: You ensure that customers can quickly and independently use our platform.
• 🎓 Trainings lead: You help customers to understand software deeper and get more out of hellomateo.
• 🤝 Daily business accompany: pragmatically, quickly, and reliably – you are there when it counts.
• 📈 Customer Journey optimize: You evaluate user data and feedback and develop the process continuously further.
• 💡 Growth potential recognize: You identify up- and cross-selling opportunities in close coordination with Sales.
• Customer voice be: You bring customer perspectives directly into the product and tech team.
• 📊 Feedback structure: You document user feedback and KPIs to continuously improve our services.

Qualifikation

The most important thing for this role is your joy in dealing with people – whether directly with customers or in close exchange with the team.

You bring ideal:

• Excellent communication skills in writing and speaking
• Very good German knowledge (C2) and good English knowledge (B2)
• Able to clearly and understandably convey complex content
• Team spirit and the ability to work effectively with various departments
• Structured, self-responsible working style – even when multiple topics are running simultaneously
• Fundamental understanding of software and digital products
• First experience in Customer Success or a similar role is a plus – but not a must

You don't meet every requirement? Apply anyway. We value the right attitude more than a perfect checklist – and we grow together into the challenges.

Benefits

🚴 Employee Benefits like Wellhub or Deutschland-Ticket

Yearly Company Offsite

🍳 Weekly-Team Breakfast & Bi-Weekly Lunch

🎉 Regular Team Events

🏓 Cool Office in Berlin with Ping Pong & Darts

👥 An ambitious, nice and honest Team

We look forward to your application! 🙂

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Hiring Process:

1. 30 Min People Call – First meeting by video call
2. 45 Min Case Study – On-site in the office in Berlin
3. 30 Min Founder Call – Final conversation by video or on-site
4. Offer – We discuss the details calmly

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