Customer Success Manager:in (m/w/d) - Software Startup

We at hellomateo are building the next generation of marketing and service technology for the German Mittelstand. Our software combines AI, automation, and user-centered design – and is growing rapidly.

In this role, you will be the interface between product and customer. You will accompany new customers during onboarding and help existing customers in training with our software to achieve the greatest added value.

You will work closely with Sales, Product, and Support – with a lot of self-responsibility, clear goal image, and focus on making real fans out of satisfied customers.

Aufgaben

In these areas, you will make the difference:

• 🧑‍💻 Execution of Onboardings: You ensure that customers can quickly and efficiently use our platform.
• 👩‍🏫 Execution of Trainings: You help our customers understand the software even better to get the maximum out of hellomateo.
• 👥 Solution-oriented Customer Support in daily business: pragmatic, fast, reliable
• 📈 Continuous Optimization of the Customer Journey based on user data and feedback
• 🔎 Identification of Up- and Cross-Selling Potentialities in close coordination with Sales
• 🤝 Close Cooperation with Product & Tech: You bring the voice of customers into the team
• 📄 Documentation and Analysis of User Feedback and KPIs for improving our services

Qualifikation

The basic requirement for this role is your communicative skills – you should have a desire for daily contact with customers. If you don't have any experience in the field of Customer Success, let's start your Customer-Success career together! 🚀

You should bring:

• Excellent communicative skills in writing and speaking.
• Excellent German knowledge (C2) as well as English knowledge (B2/C1)
• Able to convey complex information clearly and understandably.
• Teamwork ability and the ability to work effectively with various departments.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Understanding of systems and software.
• Experience in Customer Success, customer support or a similar role is an advantage.

Even if you don't check every box – apply! Much more important than fulfilling each individual qualification is that you have fun starting from scratch with us. Together, we'll grow to the challenges! 📈🐨

Benefits

🧑‍💻 Central Office - Cool & Modern Office including office-first culture

💸 Competitive Remuneration

🤠 Complete Ownership from A-Z

🚴 Employee Benefits like Wellhub (Urban Sports Club) or Deutschland-Ticket

👥 An ambitious, honest team with a desire for real teamwork

Other hellomateo-Benefits:

💪🏼 Deutschland Ticket or Wellhub membership

📱 JobHandy-Partner

🍳 Weekly Team breakfast

🍕 Bi-weekly Team-lunch

🍎 Juicer

🍲 Free dinner for afterhours

🍻 Beerstash

👬 Monthly team events

🏓 Ping Pong & Darts

A few words from your future colleagues:

„Hey! We wanted to give you as a team something. What's most important to us are two things: Firstly, that you really have fun with the new challenge. And secondly, that work is more than just a job for you. We're a young, motivated team and would love it if someone came who not only works together with us but also brings good vibes to the office.“

We look forward to your application! 🙂

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Hiring Process:

1. 15' Screening Call - Telephone call

2. 30' People Call - Video call

3. 45' Case Study - On-site at the office

4. 30' Founder Ref Call - Video call / on-site

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