Customer Success Manager:in (F/M/*)

You would have a Google-like software to find all data within your company... 🔍

We developed amberSearch. amberSearch is an AI-based, internal search engine for employees to access knowledge 📚

This role brings the best of Customer Success together: You take over responsibility for strong customer relationships, accompany contract renewals and actively support strategic initiatives for further development of our customers.

In this role, you take over responsibility for long-term success and customer satisfaction. You are the central interface between our customers and us, ensuring they get the maximum benefit from our solutions, and building sustainable partnerships. At the same time, you develop strategies for customer retention, identify upselling potential and actively support them in achieving their business goals. If you enjoy shaping relationships, creating value, and growing together with our customers, then you're exactly right here.

Aufgaben

• You take over independently organizing and documenting customer meetings, including kick-offs, regular Jour Fixes, and follow-ups
• You are the central point of contact for our customers and ensure that questions are clarified and problems reliably solved
• You steer and prioritize various customer topics simultaneously and keep their deadlines in mind
• You guide the customers through a seamless onboarding process and ensure that our product is optimally presented, understood, and used
• You actively analyze customer needs and ask targeted questions to recognize potential, strengthen long-term relationships, and get the most out of amber
• You are responsible for upselling opportunities by highlighting the value of our solution and motivating customers to use additional features, connectors, and licenses
• You develop concepts and processes to streamline customer care and work on automations as well as the further development of our CRM system

Qualifikation

• You have experience in direct customer contact and know how to build relationships at eye level and maintain them
• You work independently and take responsibility, organizing appointments yourself and keeping them reliably
• You can effectively prioritize tasks and keep a clear overview to best serve our customers
• You are strongly communicative and convey both technical content and AI best practices clearly and solution-oriented
• You actively ask questions, think critically about processes, and proactively participate in customer conversations to appear as an effective mediator in critical phases like kick-offs
• You speak fluent German and English to best serve our customers
• You have a good sense of customer needs and lead from that to develop binding and upselling measures

Benefits

• Workations - As you will be working in an international team, our workations have always been international 🏖️
• Attractive and performance-based remuneration with a large fixed component and additional variable bonus 💰
• We foster your personal development through further education and space for self-responsibility
• You can work flexibly, whether from home or in one of the coolest co-working spaces in Aachen - the Digital Church - or Cologne when it suits you
• Your Germany job ticket is on us to make traveling easy
• A team of motivated people who want to make AI solutions accessible to medium-sized enterprises
• You work with the latest technologies & tools 🔨

We give you the chance to take over responsibility from the start, actively steer our customer strategies, and decisively shape the success of an innovative AI product.

Sounds exciting? Then help us now and simply send your CV or LinkedIn profile – completely uncomplicated via JOIN.

We look forward to hearing from you!

Let's shape the future together! 🚀

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