Customer Success Manager (w/m/d)

About the Role

You will be responsible for the independent management of a fixed B2B customer portfolio and accompany companies through their entire digital lifecycle. In this role, you will be the central point of contact for IT leaders and decision-makers, coordinate internal processes, and resolve challenges in day-to-day business. Through data-based working, you will ensure customer satisfaction and identify potential for long-term cooperation. We offer you an environment in Berlin where you can directly apply your experience and actively shape processes.

Your Tasks

• Portfolio Management including independent management of approximately 80 B2B customers
• Lifecycle Management from onboarding to system implementation to offboarding
• Data Analysis & Reporting with Excel (Pivot, S-Reference, CSV) to prepare customer meetings
• Escalation Management against IT leaders and stakeholders in case of delivery or process disruptions
• Interface Coordination between procurement, logistics, sales, and accounting to resolve problems
• Counseling through regular meetings to identify optimization potential
• Account Representation as the central point of contact for the entire customer portfolio
• Sales Development through targeted up- and cross-selling based on need analysis
• CRM Documentation of all activities in Salesforce and internal backend systems
• Process Optimization through direct feedback to product and operations teams

What Everphone Offers You

Your Well-being is Our Investment

• Subsidized membership at Urban Sports Club
• 30 vacation days per year
• Monthly up to €50 extra credit over Circula (for groceries, drugstore, home improvement, gas stations, etc.)
• Annual mobility allowance of €348 for public transportation
• Access to mental health support through Voiio
• Opportunity to work abroad in the EU for up to 4 weeks
• Company pension plan
• Annual flu shots and eye tests
• Fresh fruit, healthy snacks, high-quality coffee specialties, and soft drinks

A Work Environment that Offers More

• Laptop and smartphone of your choice
• Ergonomic chairs and height-adjustable desks
• Pet-friendly office

Community & Cohesion

• Weekly paid company lunches and breakfast events
• Summer and winter festivals
• Participation in our Employee Resource Groups

Learning is Part of the Job

• Access to the Everphone Academy
• Internal learning platform EverLearn – learning from each other and with each other
• Completely funded language courses (German & English)

You Bring

• Professional Experience of 3-5 years in the service sector, ideally in the field of