Customer Success Manager (m/f/d) - 80-100%

Hello! Yes, YOU… We’re looking for you!

As an international, fast-growing company in the field of digital real estate marketing, we are looking for a solution-oriented, open-minded person for our headquarters in Lengnau (BE) for Customer Support, who appreciates customer contact.

Your tasks:

• As the central point of contact, you will look after and support our customers in setting up our software solution “HELLO OS”, the innovative marketing tool for real estate.

• You will conduct user training as part of the onboarding process, offer tips, and share best practices.

• During ongoing operations, you will be available for relevant questions so that our customers can use “HELLO OS” ideally for their needs.

• You will be responsible for your assigned customer portfolio, thereby ensuring customer satisfaction and building a sustainable relationship that is essential for further business development.

• You will work closely with the sales team and project leaders to successfully solve individual customer problems and incorporate customer feedback into the continuous further development of our products.

• You will have a direct impact on the development and improvement of our Customer Success Management and our products.

The following characteristics define you:

• You have several years of experience in customer support, e.g., in Customer Success Management, Account Management, or a similar role.

• You have professional experience in the software and/or online environment, ideally in the implementation or application of SaaS solutions in the real estate sector.

• You have technical understanding, are enthusiastic about digital solutions, and enjoy becoming an expert on our products and sharing your knowledge.

• You have strong problem-solving skills and remain calm and composed even during hectic phases.

• Your teamwork skills ensure that customer requests and suggestions are not overlooked but are addressed correctly.

• You communicate empathically and appropriately with our customers, even in demanding situations.

• You are IT and AI-savvy and have experience with service management tools such as Jira or comparable systems, as well as CRM solutions.

• Very good German or Swiss German skills characterize you. You can easily communicate with team colleagues in English. Good French skills as well as knowledge of Italian are a big plus.

If you also remain calm and courteous in hectic situations, even when the pressure is at its maximum – then welcome to the team!

If you have already had contact with visualizations (3D renderings and similar products), this is certainly an advantage.

What we offer you:

• a dedicated team that wants to make a difference

• an owner-managed company with short decision-making processes

• the opportunity to work independently and develop and implement your own ideas

• internal development opportunities

• the latest technologies in digital real estate marketing

• an attractive office, currently in Lengnau (BE), from summer 2027 in Biel/Bienne

• annual team-building days in Switzerland and/or Berlin

• attractive employment conditions

• above-average social security benefits

Do you feel addressed?

Great, then we look forward to receiving your application via the button on this page.

Find more English Speaking Jobs in Switzerland on Arbeitnow