Customer Success Manager (Web3 Payment)

Customer Success Sr Manager/Director (Key Account Director) Stablecoin Payment/Web3 Location: Singapore We are building the next generation payment infrastructure and empowering businesses with faster and better payments experience. We are seeking a detail-oriented and proactive Customer Success/Key Account/Operations Manager to support our payments business across institutional and merchant onboarding , key account success management , and operational optimization. This role ensures smooth, consistent, and efficient customer interactions, ensuring timely resolution of issues, and fostering strong relationships with key stakeholders. The ideal candidate will have a proven track record in managing complex customer relationships, identifying opportunities for growth, and driving revenue through strategic partnerships. Key responsibilities include: • Develop and execute customized account plans to drive business outcomes and ensure customer satisfaction. • Collaborate with cross-functional teams to identify and prioritize customer needs, and develop solutions that meet those needs. • Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams. • Analyze market trends, competitor activity, and customer feedback to inform strategic decisions and drive business growth. • Develop and manage budgets, forecasts, and performance metrics to ensure successful account management. • Identify and capitalize on opportunities for upselling and cross-selling, and develop strategies to increase revenue. • Ensure compliance with company policies, procedures, and regulatory requirements. • Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve customer success strategies and tactics. We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package.