Customer Success Manager

Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
Here’s what you’ll be doing:

• Proactively own and manage the success of customers.
• Work with customers to align partnership expectations, build and execute onboarding plans.
• Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.
• Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.
• Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.

We’re excited about you because you have:

• 3+ years’ experience in an Account Management or Customer Success role.
• B2B sales experience (SaaS preferred)
• Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.
• Ability to adapt, or willing to learn how to develop a growth mindset.
• Motivated with a competitive drive, eager to learn, and humble.
• A proven track record of renewals achievement.

What else would be great:

• Strong network within the Salesforce ecosystem
• Experience in the SaaS/Cloud space a big plus

What's in it for you?

• Competitive salary
• Empathetic and collaborative culture that embraces diversity.
• Professional development and substantial growth opportunities
• Creative freedom and the ability to make a mark in our company.
• Flexible working hours

Note: This role is a Full-time Contractor position
Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.

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