Customer Success Manager

Job Description: Customer Success Manager (3–5 Years Experience) Location: Bengaluru, India Department: Customer Success / Operations Experience: 3–5 Years Employment Type: Full-time About Vahan Vahan is India's largest recruitment platform for blue-collar workers. We leverage technology, AI, and a vast partner network to connect millions of job seekers with employment opportunities across logistics, e-commerce, mobility, and other high-growth sectors. Our mission is to create economic opportunities that empower individuals and communities. As a Customer Success Manager at Vahan, you will be responsible for driving customer satisfaction, retention, and growth through proactive engagement, issue resolution, and strategic planning. You will work closely with our operations team to ensure seamless onboarding, training, and ongoing support for our customers. Key responsibilities include: • Developing and executing customized success plans for key accounts • Building strong relationships with customers through regular check-ins, issue resolution, and proactive communication • Collaborating with cross-functional teams to identify and prioritize customer needs • Analyzing customer data to inform business decisions and drive growth • Staying up-to-date on industry trends, best practices, and emerging technologies to continuously improve our services. If you are a motivated and results-driven professional looking for a challenging role that combines your passion for customer success with your expertise in operations, we encourage you to apply.