Customer Success Manager

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative company culture that values collaboration, continuous learning, and customer-centricity. As a key member of our Customer Success team, you will be responsible for: • Developing and maintaining a deep understanding of our products and services, as well as the industries and markets we serve. • Building and maintaining strong relationships with our customers, understanding their needs, and identifying opportunities to grow their business with our solutions. • Collaborating with cross-functional teams, including Sales, Marketing, and Product Development, to drive customer success and identify new business opportunities. • Developing and executing customized onboarding plans to ensure a seamless transition for new customers. • Identifying and addressing customer pain points, and developing solutions to meet their evolving needs. • Providing exceptional customer service, ensuring timely and effective resolution of customer issues. • Staying up-to-date with industry trends, best practices, and emerging technologies to continuously improve our customer success strategies. • Participating in regular team meetings, sharing best practices, and contributing to the development of our customer success strategies. What We Offer: • Competitive salary and benefits package. • Opportunity to work with a cutting-edge, innovative company that is changing the way businesses operate. • Collaborative and dynamic work environment. • Professional development opportunities, including training and mentorship. • Recognition and rewards for outstanding performance. • Flexible work arrangements, including remote work options. • Access to cutting-edge technology and tools. • A comprehensive onboarding program to ensure a smooth transition into the role. • Ongoing training and support to help you succeed in your role. Requirements: • Bachelor's degree in a related field (e.g., Business Administration, Marketing, Communications). • 3+ years of experience in a customer-facing role, preferably in a SaaS or software company. • Proven track record of building strong customer relationships and driving customer success. • Strong technical skills, including proficiency in Salesforce.com and other CRM systems. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work in a fast-paced environment and prioritize multiple tasks and projects. • Strong analytical and problem-solving skills, with the ability to think strategically. • Ability to work independently and as part of a team. • Strong attention to detail and organizational skills. • Ability to maintain confidentiality and handle sensitive information.