Customer Success Manager

You know how to make customers not just satisfied, but really enthusiastic? Then you're exactly right with us.

We are SalesViewer®, one of the leading providers in the B2B Revenue Intelligence field. We help companies turn anonymous website traffic into real sales opportunities. Made in Germany, GDPR-compliant, with customers like StepStone, Statista, and Baumüller.

Now we're looking for you as a Customer Success Manager (m/w/d) – the person who ensures that our customers don't just start, but grow long-term.

Come aboard!

Aufgaben

This is your playground:

• You are responsible for the success of your accounts – from a structured onboarding to long-term use of SalesViewer® as a real sales lever.
• You understand your customers' business goals and translate them into concrete setups, workflows, and strategies within the platform.
• You lead complex onboarding processes independently with multiple stakeholders – from technical support to integration into established processes.
• You recognize potential in your accounts and develop proactive conversations about expansions and new use cases.
• You are the voice of your customers internally – you provide structured feedback to the product and development team, influencing the roadmap.
• You build genuine relationships – not just as a contact for support queries, but as a strategic partner whom customers trust.

Qualifikation

This sets you apart:

• You have initial experience in Customer Success, Account Management, or a comparable role – ideally in the B2B-SaaS field.
• You communicate clearly, persuasively, and on an equal footing – whether with the user or the decision-maker.
• You can explain complex topics simply and lose neither the thread nor the customer.
• You work structured, think ahead, and don't wait for someone to tell you what to do next.
• Our office-first culture fits you – occasional remote work is possible in individual cases.
• Very good German language skills are a prerequisite, English is an advantage.

Benefits

More than just a job:

• Work with a view – your workplace is in the unique Exzenterhaus in Bochum
• Fast decisions & real co-decision-making – your ideas will be heard and implemented
• Wake-up calls included – water, coffee, tea, and a fridge full of Mate
• Genuine team culture – regular events, spontaneous after-work events, and an open error culture
• Top equipment – modern technology according to your choice, ergonomic workspace with a view
• Making progress easy – personal further education will be supported professionally and financially
• Corporate benefits – discounts at many brands for shopping, travel, and leisure
• Style meets team spirit – you'll receive our own company collection
• Sustainable on the go – we'll support your ticket for public transportation

Want to make sure that B2B companies get the best out of their data? Then send us your application – we're looking forward to getting to know you.
If you have any further questions beforehand, e.g. because something is missing from the description, please feel free to contact us at any time!

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