Customer Success Manager - SaaS (w/m/d)

Sqanit is the leading service-management platform that redefines After-Sales and Asset management – a true "CRM for Products". We connect brands directly with their end-users through digital twins, context-based self-services, AR support, and seamless ticketing. Our solution is live at Fortune-500 companies in the USA and Europe, with a focus on MedTech.

Behind sqanit stands Christian Hieronimi – Serial Founder with two successful exits and track record as an Investor in Healthcare- and Deep-Tech.

We are building a global Category Leader product that makes millions of physical products digital and turns the Digital Product Passport (DPP) into reality.

In short: High-Impact B2B SaaS, real Enterprise traction, ambitious team, and the speed of a Scale-up.

Aufgaben

Kunden-Enablement & Onboarding

• Demonstration of trainings, workshops, and product demos
• Support in implementing and introducing sqanit
• Accompanying customers in achieving their goals with our solution

Kundenentwicklung & Expansion

• Identification of cross- and upselling potential
• Demonstration of regular business reviews with customers
• Strategic consulting for further development of the setup

Schnittstelle & Zusammenarbeit

• Tight coordination with Sales, Product, and Tech – you understand customer requirements and translate them internally
• Participation in developing our sales and customer strategies

Technischer Support (2nd-Level)

• Support for technical questions and deeper requirements
• Use of tools like Postman to analyze API integrations or system behavior
• Coordination with the Tech Team to solve more complex issues

Qualifikation

Erfahrung & Qualifikation

• 2+ years of experience in the SaaS field – e.g., in Customer Success, Sales, Pre-Sales, or Business Development
• Technical understanding (e.g., API concepts, data structures)
• Experience in dealing with customers and interdisciplinary teams

Persönlichkeit & Arbeitsweise

• Strong customer orientation with consulting competence
• Structured and self-reliant work style
• Communication strength on eye level – internally as well as externally

Nice-to-Have

• Experience with tools like Postman, Jira, HubSpot, or Salesforce
• Familiarity with programming languages such as Python or JavaScript
• Understanding of SaaS architectures and digital workflows

Benefits

• We work primarily with unlimited employment contracts, as we expect a long-term partnership with you. Individual career pathways show you the way to our shared future.
• A modern and comfortable office, in the heart of Munich
• An international, helpful, highly motivated, and agile team
• Factual and personal development opportunities and best career prospects.
• Naturally free coffee and tea – to sweeten your working day
• Variety of lunch options in the surrounding area, restaurants, supermarkets, etc.
• CONVIEN GmbH (CO2 reduction) and ONCARE GmbH (Healthcare platform)

Join the transformation of service provision and take a visionary step into the future!

Become part of sqanit GmbH and apply today with your complete application documents, including your earliest possible start date and salary expectations.

We look forward to you!

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