Customer Success Manager - Renewable Supply

Permanent Employment · Full-time · Berlin (HQ)

Our Mission for You

You don't just want to manage accounts, you want to make a real impact? At trawa, you'll help us shape the green energy supply of tomorrow – and ensure that our customers benefit measurably: lower energy costs, less CO₂, more control.

trawa is building Europe's leading B2B platform for clean energy. We combine 100% renewable electricity supply with energy management software and intelligent optimization of consumption & flexibility. This helps energy-intensive companies remain competitive in a volatile market – and become sustainable at the same time.

In this role, you will be the central person for our most important customers: you will ensure success in the existing customer base, build relationships at the decision-maker level, and strategically develop accounts.

The Team

Our Customer Success Team supports customers from the initial inquiry to long-term partnership – with the goal of delivering real added value, driving growth in the existing customer base, and scaling excellent service. We not only provide operational support to our customers but also actively advise them on matters related to the energy market – so they can make the right decisions in a complex, volatile environment. You will work closely with Sales, Product, and Operations and be at the heart of how trawa makes its customers successful long-term.

Your Responsibilities

• You will lead our most important existing customers to success – from structured onboarding to continuous development and expansion within the account.

• You will build trusting relationships – with decision-makers (C-level/Head-of) and operational stakeholders – and become the first point of contact.

• You will identify growth opportunities within the existing customer base (Upsell/Cross-Sell), prioritize them based on business value, and develop clear, convincing business cases.

• You will pragmatically solve complex, business-critical issues – when it counts, you remain calm, structured, and deliver effective solutions.

• You will manage internal implementation: Sales, Product, and Operations are all on the same page with you – you coordinate, bring clarity, and ensure speed.

• You will work with Customer Success Playbooks & QBRs and further develop our standards to ensure we remain excellently scalable.

• You will have commercial responsibility for your portfolio: customer satisfaction, growth, retention – and a measurably strong contribution to the company's success.

Who we are looking for

Your Background

• You have 2-4 years of experience in Key Account Management and build robust relationships at the decision-maker and operational levels.

• Ideally, your background includes strategic consulting, fast-growing startups, or companies in the renewable energy sector.

Your Skills

• You maintain an overview of complex customer setups, take responsibility for results, and deliver efficiently with high quality.

• You identify and evaluate commercial potentials (Upsell/Cross-Sell) based on data, develop business cases, and negotiate in a value-oriented manner.

• You have proven success in customer retention, expansion, and satisfaction (e.g., NRR, churn reduction, portfolio expansion).

• You work with a strong "farmer mentality": results-oriented, structured, self-responsible – with a focus on sustainable accounts.

• You have strong analytical thinking: You derive clear recommendations for action from data, quantify impact levers, and make well-founded, KPI-driven decisions.

Your Language Skills

• German at native speaker level

• Fluent English. Other European languages are an advantage

Your First 90 Days:

Month 1: Onboarding and Orientation

• You will get to know trawa's products, processes, and the energy market, and take over initial customer accounts.

• You will build relationships at the decision-maker and operational levels, understand your customers' key value drivers, and familiarize yourself with our tools, playbooks, and internal processes.

Month 2: Taking on First Responsibilities

• You will independently manage a growing portfolio – from structured onboarding to ongoing account development.

• You will conduct initial QBRs, identify commercial potentials, and actively contribute your perspective to the further development of our CS standards.

Month 3 and beyond: Independent Customer Support

• You will manage your own portfolio of existing customers end-to-end – with a focus on strategically important accounts and C-level decision-maker relationships.

• You will deliver measurable results in customer satisfaction, retention, and growth, and actively shape how Customer Success scales at trawa – through your own impulses, process improvements, and close exchange with Sales, Product, and Operations.

Why Us?

Shape the future of the energy industry with us and independently drive projects that have a real impact on our products, our customers, and the environment

• Your Impact: You will take responsibility in direct customer contact and guide prospects on their journey. You will actively contribute to inspiring companies for innovative energy solutions and thus make a concrete contribution to the decarbonization of industry. Your efforts have a direct impact – on our customers, our growth, and the sustainable transformation of the energy system.

• Office First Culture: Our beautiful office in Berlin Mitte is the heart of our collaboration. We live a culture where we act as a team on-site, learn from each other, and gain momentum – this is very important to us. With flexible working hours within our Office-First culture and 30 vacation days, we support you – whether for family, personal projects, or recovery.

• Attractive Benefits: In addition to a competitive salary, you will receive meal vouchers, tax-free extras, and an Urban Sports membership.

• Personal Development: Work with cutting-edge technologies and learn from industry experts. We offer you training days, an annual L&D budget, and coaching sessions through Sparrks.

• Diversity & Inclusion: Everyone is welcome here – We are committed to an inclusive workplace that values diversity through offerings such as employee and diversity networks. Therefore, we encourage people of different genders, ages, sexual orientations, ethnicities, and physical or neurodiverse diversity to apply.

If you think strategically, are operationally strong, and enjoy taking responsibility, then apply now! Even if you don't meet all the requirements 100%: We are open to personalities with potential and passion.

About Us

Welcome to the trawa universe! We have set ourselves the task of building the green utility company of the future from the ground up. How do we do this? We create direct access to renewable energy for B2B industrial companies. We develop software and technology to manage the volatility of the energy market. We professionalize energy procurement on the buyer side.