Customer Success Manager (Remote)

Company Description Listenwise provides an engaging and innovative platform for teaching grade-level curriculum while developing listening skills. By integrating podcasts, visuals, and videos, Listenwise offers multiple ways for students to engage with meaningful content. The platform supports comprehension with extensive scaffolding, ensuring rigor is maintained. Listenwise is a valuable resource that enhances learning for both students and educators. The Role : The Customer Success Manager is responsible for driving customer satisfaction, retention, and growth through proactive communication, strategic planning, and effective issue resolution. This role will work closely with the Sales team to ensure seamless onboarding of new customers and provide ongoing support to existing ones. Key responsibilities include: • Developing and maintaining strong relationships with key stakeholders, including customers, sales teams, and other internal departments. • Identifying and prioritizing customer needs, providing tailored solutions and recommendations to drive business outcomes. • Collaborating with cross-functional teams to develop and implement effective customer success strategies. • Analyzing customer data and market trends to inform product development and improve overall customer experience. • Providing exceptional customer service through timely and effective issue resolution. • Staying up-to-date on industry trends, best practices, and new technologies to continuously improve customer success processes. • Maintaining accurate records of customer interactions, issues, and resolutions in our CRM system. • Participating in regular team meetings to share knowledge, best practices, and lessons learned with colleagues. • Working closely with the Customer Success Operations team to develop and implement process improvements. • Identifying opportunities for upselling or cross-selling relevant products or services. • Maintaining a high level of customer satisfaction through proactive communication and issue resolution. Requirements: • 3+ years of experience in a customer-facing role, preferably in the education technology industry. • Proven track record of driving customer satisfaction, retention, and growth. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Strong analytical and data-driven decision-making skills. • Experience with CRM systems and ability to maintain accurate records. • Bachelor's degree in a relevant field (e.g., education, business, or communications). Benefits: • Competitive salary and benefits package. • Opportunity to work with a cutting-edge technology platform that is making a meaningful impact on education. • Collaborative and dynamic work environment. • Flexible remote work arrangement. • Professional development opportunities. • Recognition and rewards for outstanding performance.