Customer Success Manager

We bring fresh momentum to the healthcare sector: With innovative solutions, we create a noticeable relief in the daily routine of doctor's offices, medical practices, and clinics. Our digital phone assistance connects AI-supported dialogue guidance with existing practice systems and sets a new standard for patient communication.

With the windfall of many enthusiastic customers, we're on an expansion course – and want to accelerate our growth further. We've come a long way and have much more ahead.

We need you: a genuine people person (m/w/d), who accompanies our customers from day one and ensures they not only get by with PraxisConcierge, but are thrilled. You're the voice of our customers inside – and their reliable partner outside.

Aufgaben

Your tasks

• You accompany new practices through onboarding – from initial setup to smooth go-live.
• You care for your customers throughout their entire lifecycle, build genuine relationships, and become a trusted point of contact.
• You recognize early where things are stuck, and ensure proactively that your customers get the maximum out of our solution.
• You work closely with our support, development, and sales teams and bring the perspective of practices into the company.
• You directly contribute to customer satisfaction, loyalty, and referrals.

Qualifikation

Your profile

We're not looking for a high-gloss CV – but people with drive, attitude, and genuine interest in our customers:

• Experience in customer contact: You already bring experience in Customer Success, Key Account Management, or a comparable role – you know how to build, maintain, and long-term lead customer relationships.
• Healthcare in your blood: You're familiar with the daily routine in doctor's offices, medical practices, or clinics – whether from administration, reception, practice organization, or a comparable role.
• Communication talent: You listen, ask the right questions, and explain even complex things so they stick. On the phone, by email, or via video.
• Proactive maker mentality: You don't wait until the problem escalates – you go to your customers. You think with them, take action, and stay on it until everything runs smoothly.
• Learner's mindset & growth mindset: You want to grow with us – professionally, personally, entrepreneurially. You're open to feedback, test new approaches, and celebrate learnings just as much as successes.
• Language & style: You communicate clearly, empathetically, and on eye level – verbally and in writing. Since we're operating in the German healthcare market, we expect secure mastery of the German language.

Benefits

What we offer you

Shape the future of patient care with us!

• We offer a comprehensive package of fixed and performance-based remuneration for your efforts.
• You can expect an open, curious team with diverse skills and personalities – we all learn from each other.
• We're looking for motivated people who give it their all and want to continue growing.

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