Customer Success Manager

Must be based in Italy Must speak Italian, Spanish and English - native level *Please send your resume in English Accelerate Your Career in Cybersecurity As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing. With over 400 team members globally, we are a fast-growing company. We’re seeking a passionate Customer Success Manager to join our team. If you’re a natural relationship builder, enjoy solving complex problems, and are excited about the future of cybersecurity, we want to hear from you. What you'll do: * Act as the primary point of contact for a portfolio of Pentera customers * Develop and maintain strong customer relationships, becoming a trusted advisor * Proactively identify and address customer needs and challenges * Conduct regular business reviews to assess customer satisfaction and identify opportunities for growth * Drive customer adoption and utilization of Pentera's platform * Collaborate with cross-functional teams, including sales, product, and engineering, to ensure customer success * Advocate for customer needs and provide feedback to internal teams * Track and report on customer health and satisfaction metrics * Manage and resolve customer issues and escalations * Identify and pursue upsell and cross-sell opportunities What you'll need: * Bachelor's degree or equivalent experience * 3+ years of experience in a customer-facing role, preferably in a SaaS environment * Proven track record of building and maintaining strong customer relationships * Excellent communication, interpersonal, and presentation skills * Ability to understand and articulate technical concepts * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Fluency in Italian, Spanish and English What We Offer: * Competitive salary and benefits package * Opportunity to work with a leading-edge cybersecurity company * Collaborative and supportive work environment * Opportunity for professional growth and development * Flexible work arrangements (Hybrid model) * Lunch and Learn sessions * Team building events * Company sponsored events * Private health insurance * Wellness budget * Employee stock options We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.