Customer Success Manager

Role Overview Most Customer Success roles are built to survive churn. This one is built to prevent it — and then grow past it. As Team Leader, Customer Success at MyOperator, you will directly manage a pod of 5–8 Customer Success Representatives across an SMB and Mid-Market portfolio. Your job is to move the team from reactive firefighting to a structured, proactive commercial motion — with clear playbooks, health score dashboards, and a 30-day onboarding engine that accelerates Time-to-Value for our customers. You will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth. This includes identifying and prioritizing key initiatives, building strong relationships with cross-functional teams, and leveraging data insights to inform decision-making. Your success will be measured by the team's performance metrics, including Net Promoter Score (NPS), Customer Health Scores, and Revenue Growth.