Customer Success Manager (m/w/d)

Tasks

• Self-responsible management of a fixed customer portfolio, including active control of the entire customer lifecycle (Onboarding → Scaling → Customer Retention)
• Strategic leadership, development, and long-term management of your customers as the central point of contact after contract signing
• Planning, coordination, and control of customer onboarding and ongoing projects (Timelines, To-dos, Responsibilities, Milestones)
• Ongoing customer communication via email, phone, and video calls, including coordination of appointments and change requests
• Verification, approval, and clean documentation of all relevant customer information, changes, and project status in HubSpot & ClickUp
• Control and alignment of digital sales and marketing measures (e.g. landing pages, lead campaigns, ads) in close cooperation with Performance-, Creative- and Tech-Teams
• Ensuring a consistent customer journey and quality control of all implemented measures
• Implementation, analysis, and preparation of regular customer reports, including monitoring relevant KPIs
• Drawing conclusions from optimization, upselling, and growth potential for performance and lead generation
• Active management of customer satisfaction (NPS), customer retention, CLV, and churn reduction
• Proactive development of your customer accounts and consulting on new digital sales approaches and products

Qualification

• Completed studies in the field of Marketing, Media & Communication Science, Business Administration or a comparable qualification
• Experience in Key Account Management, Customer Project Management or Customer Success
• Structured, organized, and self-responsible working style
• High customer orientation and confident, professional demeanor
• Experience with CRM systems (ideally HubSpot)
• Very good communication skills in spoken and written form
• Bonus point: Experience in the real estate industry or performance marketing

Benefits

• Look forward to a modern workplace directly in Charlottenburg – including a rooftop garden for lunch breaks or after-work drinks. We always have snacks and drinks available
• We offer you flexible working hours as well as the possibility of home office
• The team spirit is important to us – we foster this through regular joint lunches, dinners, and team events
• We value short decision-making paths and open communication across all areas
• As a growing company, we offer you an exciting environment where you can actively participate and develop within your role
• Individual benefits: In addition to fair compensation, you decide what extra support suits you best: whether it's mobility budget, monthly shopping credit or meal allowance. You also benefit from exclusive discounts through our Corporate Benefits Portal

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