Customer Success Manager (m/w/d) Workforce Management

Make our customers more successful – and our business with them bigger.

To strengthen our Customer Success team at SEAK, we are looking for a Customer Success Manager (m/w/d). SEAK is the workforce management specialist of the YUVENDA Group and offers solutions for time recording, staff deployment and staffing requirements planning. Our customers are multi-location companies in retail and the fashion industry as well as bakeries and catering businesses.

Tasks – What awaits you

• Independent management of a fixed customer portfolio as the central point of contact, from HR and branch management up to executive management
• Professional consulting of your customers on staff deployment planning, time recording and working time models, with the aim of fully exploiting the potential of SEAK
• Systematic identification of up-selling potential (modules, locations, licenses, interfaces, services) and cross-selling potential along the YUVENDA suite (e.g. POS, marketing automation, ERP)
• Independent preparation and follow-up of offers through to closing, in coordination with sales
• Active support of our existing customers in their transition to the SaaS model, from initial contact through to contract conversion
• Project management for implementations: from kick-off and requirements gathering through configuration to go-live
• Regular business reviews with decision-makers and maintenance of account plans
• Adoption management: analyzing usage, placing new functions and releases with the customer
• Renewal management, early identification of risks and resolution of escalations together with support and technical teams
• Supporting sales with key accounts and new customer business: demos, solution scoping, effort estimates
• Structured feedback from customers contributed to product management and development
• Maintenance of pipeline and customer data in the CRM (HubSpot) and mutual substitution within the team

Qualifications – What you bring

• You have at least 3 years of experience in the B2B software environment, of which at least 2 years in customer success, account management or consulting with your own customer responsibility.
• You know software for workforce management, time management or HR, or alternatively retail and hospitality software (ERP, merchandise management, POS). The processes of multi-location companies are familiar to you.
• You want to understand a product in every detail and turn this knowledge into tailored solutions for your customers.
• You have demonstrable success in existing customer business, for example with up- and cross-selling, renewals or contract conversions.
• You create offers confidently and independently and argue convincingly at both technical and decision-maker level.
• You have already accompanied or led software implementations at customers.
• You work in a structured, data-oriented and hands-on way and keep a cool head even in escalations.
• You enjoy being on site at customers (focus on DACH) and speak German with negotiation-level fluency.

More important than any formal experience are enthusiasm for the product, a commercial mindset and genuine enjoyment in our customers' success.

Benefits – What we offer you

• A varied role with a high degree of independence and direct influence on customer success and revenue
• Attractive compensation consisting of a fixed salary and a variable component
• Permanent employment in a growing software group
• Hybrid working with flexible working hours
• Structured onboarding into the product and processes, as well as training opportunities
• A committed team, short decision-making paths and the opportunity to actively shape customer success at SEAK
• Modern work equipment (laptop, smartphone)

If you want not only to look after customers but to grow together with them, we look forward to your application!

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