Customer Success Manager (m/w/d) SaaS Hospitality Teilzeit 20h

You want to actively shape the success of your customers, not just manage them?

Then you can look forward to a role with real influence at our customer in Düsseldorf. As a Customer Success Manager (m/w/d), you will accompany existing customers through the introduction of a new software solution, develop training approaches for users, work closely with Sales and IT, and drive the build-up of Customer Success in a growing company.

Aufgaben

Your tasks

• You will manage existing customers in close cooperation with Sales and ensure a strong, binding customer relationship.
• You will accompany existing customers in the transition to the new software and support the introduction of the new brand.
• You will explain the software in a clear and understandable way, conduct training sessions, and develop training formats for users.
• You will coordinate customer requests with IT Operations and ensure professional, solution-oriented communication.
• You will take customer feedback structured and give impulses for the further development of the product.
• You will work with Salesforce and HubSpot and create transparency in customer development.
• You will recognize potential at existing customers and support upselling activities.
• You will build together with the team the Customer-Success-Structure further.

Qualifikation

You bring ideal

• Experience in Customer Success, Account Management, Consulting, or a comparable customer-oriented role
• Alternatively, a background in hospitality, hotel management, MICE, congress, event, or exhibition environment with strong customer orientation
• Pleasure in explaining software, training, and making customers successful
• Analytical thinking and a good understanding of digital tools
• Very good German and English skills
• Sovereign handling of demanding customer situations
• Initiative, reliability, and team orientation
• Pleasure in a dynamic environment with short distances and plenty of scope for design

Of advantage

• Experience with Salesforce and/or HubSpot
• Additional foreign languages
• Experience in the SaaS environment

Benefits

You can expect

• Fascinating growth role in a specialized international software environment
• Closeness to work with management, Sales, and IT
• Hybrid work with three office days in Düsseldorf and two mobile work days
• Modern workplace in the Düsseldorf Süden
• 28 vacation days
• Laptop, iPhone, working station, and second monitor for home
• Profitable benefits, Corporate Benefits Club, and additional tax-free benefits upon agreement

Our client

Our client is a leading platform for Meeting Market Intelligence in the hospitality and MICE environment. The solution supports hotels and market participants with modern possibilities for Account Management, Benchmarking, and Forecasting.

The platform is based on a strong data basis with:

• Over 2 million events
• More than 300,000 accounts
• Over 500 participating hotels
• Presence in 17 countries

The company is growing internationally, consistently developing its structure, and combining technology, market understanding, and customer proximity in a unique way.

Ready for the next step?

If you want to join an innovative team, apply now! Show us your ideas and bring fresh wind to the meeting culture.

Project identifier: 529

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