Customer Success Manager (m/w/d)

You don't just want to manage projects, but make a real impact? As IT Project Manager (m/w/d) at Matusch GmbH, you will be responsible for introducing our ERP software solutions in the heavy transport and crane industry. In a collegiate, open team with flat hierarchies, you will design digital processes that make a noticeable difference to our customers. With headquarters in Coburg, we offer you flexible working hours, modern equipment, and genuine appreciation.

Tasks

• Coordination and leadership of ERP implementation projects at our customers
• Main interface between IT, sales, development, and users
• Steering multiple projects with a focus on time, budget, and quality
• Analysis and optimization of customer-specific business processes
• Early identification of project barriers and active solution finding
• Use of modern tools such as our own ERP software, SQL, and collaboration solutions
• Structured communication with all project participants
• Participation in the further development of our project standards and processes

Qualification

• Degree or study in IT, business informatics, communication, etc.
• At least 4 years of experience in project management – ideally with an IT background
• Techical understanding, but no programming knowledge required
• Familiarity with digital tools, databases, CMS & Co.
• Professional appearance and communication skills in customer dialogue
• Structured, self-reliant working style and high personal responsibility
• Very good German language skills, good English language skills an advantage

Benefits

• Self-responsibility instead of micromanagement
• Flexible working hours & modern work equipment
• Flat hierarchies and short decision-making paths
• Fair remuneration including holiday & Christmas bonuses
• A stable work environment in a growing, future-proof industry
• Targeted further education offers that fit you
• Team events & family-friendly company climate
• A workplace where you can really make a difference

Sounds like a job where you can get involved and develop yourself? Then we look forward to your application. Let's drive the digitalization in heavy transport together!

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