Customer Success Manager (m/w/d)

For over 25 years, pso vertriebsprogramme GmbH has been a leading provider of recommendation and incentivization solutions. The Cologne-based company develops tailored programs that combine experience, technology, and motivation – from customer recommendations to partner sales models to employee incentives.

As a SaaS company, pso operates its own software platforms and complements its portfolio with KI-based solutions from Centrical, which strengthen employee motivation, improve performance metrics, and accelerate business goals. With a 360-degree service approach, pso accompanies companies of all sizes – from strategy to implementation to ongoing management – and creates sustainable growth and stronger customer loyalty.

Aufgaben

As part of our 5-person Customer Success Team, you will support us in making our customers more successful with our solutions for customer acquisition and employee performance. You will become the central point of contact (m/w/d) for our customers and build a long-term, strong customer relationship. In doing so, you will work closely with internal and external partners to optimize existing processes and develop new digital solutions. Have we piqued your interest?

The following is expected:

• Kundenerfolg verantworten: You will independently manage our B2B existing customers and build long-term, trusting customer relationships.
• Customer Focus leben: You understand the needs of your customers and support them in achieving maximum value from our SaaS solutions.
• Onboarding steuern: You will be responsible for the successful end-to-end onboarding process for new customers on our SaaS platforms.
• Potenziale erkennen: You identify opportunities and risks early, engage proactively in dialogue, and develop suitable solutions together with the customer.
• Cross-funktional arbeiten: You will work closely with Sales, Marketing, and IT Development to ensure a strong customer experience.
• KPIs im Blick behalten: You steer your projects data-based and keep relevant key figures in mind at all times.
• Kundenfeedback einbringen: You actively use customer feedback to continuously develop our products and services.

Qualifikation

You bring with you:

• You have a degree in economics or a comparable qualification? At pso, what matters most is how well you can inspire our customers – an unconventional background is therefore also possible.
• You bring 1-2 years of professional experience, e.g., in project management, account management, customer success management, or sales, and have successfully demonstrated your communicative and rhetorical skills.
• You keep track even with multiple parallel projects and don't lose sight of the thread. Thanks to your quick understanding, you penetrate complex issues and develop suitable solutions.
• Idealistically, you are familiar with the agile project method Scrum.
• You move confidently in a German-English-speaking work environment.

Benefits

We offer you:

• Your Team: Your 5 team members, just like you, independently manage various customers – from small and medium-sized enterprises to large corporations. To foster exchange, the Account Management works in a shared office landscape.
• Working hours/vacation: We offer flexible working hours with a core working time of 10:00 am to 4:00 pm, 30 days of vacation, and compensation for overtime.
• Employment contract: We offer you an unlimited employment contract at a future-oriented workplace.
• Your work environment: You can expect an open corporate culture where you can take responsibility and bring your ideas to the table. With flat hierarchies, we give you the space to really make something happen. And of course, there's also fun – whether it's our weekly food day or team events, we celebrate together
• Workplace: Our office is located directly at the Cologne-West train station. Additionally, we offer the possibility to work remotely up to 3 days a week.
• Our Duz-Kultur: At pso, we greet each other on eye level – whether in permanent employment or as a student. This applies equally to our CEOs Matthias and Daniel.
• Work models: In dialogue with our employees, we develop individual work models that enable an ideal balance between family, friends, and career.

Ready for the next step? Then apply now and send us your current CV!

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