Customer Success Manager (m/f/d) Power BI with Decision-Making Authority

About Us

Weiler Consult GmbH is a Power BI boutique for German SMEs and corporations. Around 10 Power BI experts build reporting that managing directors and CFOs truly use. Our principle: We are the Sherpa. We work remote-first, nationwide in Germany, and meet three times a year for workations.

What it's about

You are the permanent point of contact for your customers, from kickoff to renewal. You make visible what our Power BI work changes in the customer's figures, and manage the implementation with developers and freelancers. You are responsible for around 10 to 12 customers.

Your Tasks

• You manage customer relationships, know your customers' goals and KPIs, and record their feedback in ClickUp.

• You name the change in the customer's figures, not the delivered dashboards.

• You hold a strategy and roadmap discussion with each customer per quarter: satisfaction, successes, target picture for two years, roadmap.

• You proactively and timely address renewals before the contract expires.

• You develop follow-up projects from the roadmap.

• During implementation, you cut and prioritize tasks in ClickUp, keep deadlines, and coordinate developers and freelancers. You provide technical leadership to the Power BI developers.

• In case of dissatisfaction, budget risk, or threatened churn, you escalate early.

What you bring

• You conduct customer conversations independently.

• You understand business figures and speak with a CFO on an equal footing.

• You can read and explain Power BI reports.

• You reliably meet deadlines.

• Ideally, you have a foundation in DAX and data modeling or consulting experience.

Probably not for you if

• you avoid sales conversations,

• you prefer to develop yourself,

• you want to talk about dashboards instead of results,

• you let problems sit.

What you will be measured by

Renewal rate (the most important thing), follow-up revenue, satisfaction and NPS, quarterly meetings, on-time delivery, budget adherence.

What we offer

• Target salary €100,000 per year: base salary, customer commission without a cap, and an annual bonus based on a personal goal

• Remote-first, nationwide; occasional on-site customer appointments

• Work mobile abroad for up to 100 days a year (EU, Thailand, Brazil, others on request)

• Three workations per year with the team, fully paid by us

• Mac or Windows, fully equipped

• Deutschlandticket with subsidy, company bike via salary sacrifice, corporate benefits

• 30 days of vacation

• Direct collaboration with the managing director

How the application process works

1. Short application via JOIN

2. Interview via video call

3. Trial day remote

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