Customer Success Manager (m/w/d)

We are MYNE Homes - the smartest way to your dream vacation home. With our innovative Co-Ownership offer, we give more people the opportunity to fulfill their dream of owning a vacation home. Founded by serial entrepreneurs and supported by some of Europe's most renowned business angels (founders of Auto1, Smava, and Numa), we are growing quickly and looking for you to support us in building the next Proptech Unicorn!

As Customer Success Manager (m/w/d), you will be the interface between sales, real estate project management, and co-owners. In this role, you will care for our co-owners from contract signing until property handover and ensure a high level of customer satisfaction.

Tasks

• You will care for our co-owners from contract signing until property handover
• You will be the interface between sales, real estate project management, and co-owners
• You will ensure that our co-owners feel well-informed, cared for, and understood at all times
• You will ensure a high level of customer satisfaction
• You will design processes in the After Sales area with
• You will build the After Sales team up with

Qualification

• You have at least 3 years of experience in the field of real estate, hospitality, and/or customer service with demanding customers - marketing communication and sales-related work experience are also relevant
• You are a communications and organization talent with a very structured working style
• You have a high sense of quality and a strongly developed service orientation
• You are empathetic, a team player, and feel comfortable in a dynamic environment

Benefits

• Your chance to be part of one of the leading Proptech startups and shape its future.
• You will work directly with experienced founders and high-profile investors from the technology and real estate worlds.
• Responsibility and varied tasks with room for your own ideas.
• A motivated and result-oriented team, flat hierarchies, and short decision-making processes.
• A competitive salary.
• And of course: stays in our dream vacation homes!

You are open-minded, highly motivated, and interested in the real estate market? Then we look forward to your application!

Find Jobs in Germany on Arbeitnow