Customer Success Manager (m/f/d)

Does your heart beat for visual marketing and do you enjoy seeing your clients become visibly better with your help?

Then support our mission and make professional video marketing accessible to everyone.

Tasks

• Onboarding: You will guide new clients (real estate agents, real estate photographers, developers) from the signing of the contract to the first exciting video – including setup, integration, and team training.
• Support & Adoption: You are the primary point of contact for your clients. You will keep an eye on how actively they use our software, proactively reach out to them, and bring inactive accounts back on board.
• Consulting: You will not only show which buttons to click, but how a video truly sells – from photo selection to distribution on Instagram, in portal ads, or in the exposé.
• Expansion & Renewal: You will recognize when a client is ready for more, secure contract renewals, and develop accounts further (upselling, additional locations, more users).
• Product Development: You will listen closely to what the market needs and directly pass on feedback from real estate agents to our development team.
• Scaling: You will build with us the foundation with which we can make many customers happy simultaneously: help articles, tutorial videos, webinars, and smart processes.

Qualification

• Service Mindset: You don't just want to close tickets, but understand what your client actually wants to achieve – and you're happy to pick up the phone yourself to do so.
• Digital Affinity: You don't have to be a programmer, but you should be comfortable navigating web apps and understand why video content on Instagram & Co. is essential today.
• Communication Skills: You can listen, read between the lines, and explain complex things simply – even over the phone with people who didn't grow up digitally. Your German is excellent in spoken and written form.
• Experience: Ideally, you have already worked in Customer Success, Account Management, Support, or in the real estate industry. However, talented career changers with a genuine feel for customers are equally welcome.
• Work Style: You are highly organized, reliable, and don't need anyone to dictate your to-dos every day. You can keep track of many parallel clients.

Benefits

• Full-time or Part-time: This position is also possible on a part-time basis (from 20 hours/week). Simply tell us in your application which model fits your life – we'll find a solution together.
• Exciting Product: You won't be managing dry spreadsheets, but a visual tool that is fun and delivers immediately visible results.
• New Work & Equipment: Whether in our office in Karlsruhe or in a home office – we will equip you completely (laptop, headset, etc.).
• Startup Culture: We are a young company without corporate politics. Look forward to short decision-making processes, a "you" culture, and regular team events.
• Career Opportunities: You will help build the Customer Success department with us – with the prospect of being responsible for your own structures and later your own team.

Work Location

Everyone here works from home a part of the week. However, it takes some time: We are a small team in Karlsruhe and learn fastest next to each other, which is why the first one to two months are purely office-based. After that, we will clarify with you what your week will look like.

What we cannot offer is a position that runs remotely from the start. If you live further away and still want this, please write to us how you would manage the initial period.

How to Apply

A CV says little about how someone speaks and explains. This is exactly what this role is about. Therefore, the first step with us is not a conversation about your profile, but a short video from you. This way, we get a real impression of you, and you get one of what awaits you in the role. Maximum 5 minutes, two parts:

Two minutes about you: who you are, what you've done so far, and why you want to join us. Three minutes practical: A real estate agent is considering whether AI videos are suitable for his properties but is skeptical. Explain to him how marton works and alleviate his concerns.

We don't expect studio quality. Mobile phone or webcam, one take, done. Send us the link to a Loom video or an unlisted YouTube video along with your CV. Please do not send us a video file as an attachment.

We look forward to your application!

Find Jobs in Germany on Arbeitnow