Customer Success Manager (m/w/d) Kundenberater zur Teilnehmerbetreuung - Vollzeit

We are looking for a service-oriented, structured and communication-strong Customer Success Manager (m/w/d), who will accompany our participants reliably – from start to finish. If you enjoy working with people, documenting processes neatly, radiating calmness in chats and calls, then you fit very well with us.

The BZKI Bildungszentrum für Künstliche Intelligenz is a TÜV-certified education provider for adult education. We believe that artificial intelligence should not only be reserved for large corporations. Our goal is to give small and medium-sized enterprises the opportunity to grow through AI and automate their processes – with practical AI solutions that offer real added value.

Aufgaben

You are the central point of contact for our participants in ongoing further education and ensure that organization, communication, and learning outcomes align:

• Betrayal and processing of inquiries via email, chat, and phone including clarification of follow-up questions, misunderstandings, and technical issues
• Pursuit and management of participant data as well as processing of absences, illnesses, and relevant documents including written and telephone correspondence with labor offices
• Begleitung and moderation of live sessions, structuring questions and ensuring professional netiquette
• Conducting feedback conversations as well as collecting success stories, testimonials, and results to make further education visible
• Taking, evaluating, and forwarding feedback from the community including identifying recurring problems and contributing to process optimization

Qualifikation

We are not looking for perfect life stories, but people with communication strength, structure, and sense of responsibility:

• Very good written and oral expression in German language
• Clear, professional, and calm communication
• Structured, reliable, and meticulous work style
• High organizational strength as well as a secure overview when dealing with parallel events
• Safe handling of digital tools, email, and CRM systems
• Experience in participant support, education, or government communication is a plus – but not necessary

No specific degree is required – what matters most is your motivation, and that you work reliably.

Benefits

We offer you not only an exciting job, but also a modern working environment where you can feel good and grow:

• 💻 Modern Equipment: You work with Apple devices and ergonomic equipment including a height-adjustable desk.
• 🎓 Regular Further Education
• ☕ Coffee machine, drinks, vouchers, and employee discounts – for your well-being in the working day.
• 🧘 Long-term Perspective in a growing, modern education provider.
• 💰 3,000 € gross/month plus holiday and Christmas bonuses. Development and advancement opportunities are available in the next few years.

We at BZKI believe that real change only occurs through people who believe in what they do – and are willing to take responsibility. If you're not just looking for a job, but a responsible task with meaning, and AI is more than just a hype to you, then we look forward to getting to know you.

👉 Apply now – and become part of our mission to make AI accessible to all.

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