Customer Success Manager (m/w/d)

We are shaping the future of Legal Tech!

At JUPUS - one of the fastest-growing Legal Tech companies in Europe - we are revolutionizing the work of lawyers through AI!
And you ensure that our new customers are successful from the start!

Aufgaben

• You lead our new customers through an excellent onboarding – from setup to optimal use.
• You make sure they get the maximum benefit out of JUPUS – with individual training, check-ins, and personal support.
• You support customers in connecting our platform with their existing law firm software. If a connection fails, you test the basic settings (e.g., API keys, access rights) and act as a technical filter.
• You work closely with the product team and our support to ensure that customer feedback directly flows into further development.
• You question existing processes and develop them further – Your input counts!

Qualifikation

• Agility & Design Enthusiasm: You want to actively shape a changing industry and change it!

• Experience in Onboarding / Customer Success: You have already worked for at least 2 years in a similar role.

• High Technical Affinity: You don't need to be able to program, but you're not afraid of technical problems. You understand how software interfaces (APIs) work and have ideally experience with technical support.

• Startup Mentality: You love dynamics, take on new challenges, and want to make a real impact!

• Customer Focus: You understand that our success depends on the success of our customers.

• Eigeninitiative & Learning Readiness: You continuously develop yourself further and bring in your own ideas.

• Problem-Solving Mentality: If something doesn't work, you systematically try out different solutions instead of giving up immediately.

• Legal Tech Excites You: Interest in new technologies and digital solutions is a must!

• Communication Strength: Fluent German and good English skills to support our customers as best possible.

Benefits

Why JUPUS?

✨ Grow with us: We offer you numerous opportunities for further development and the chance to completely rethink one of the oldest industries in the world with us!

🚀 Dynamic Startup Culture: Work in a motivated and collegiate team where everyone supports each other!

🏡 Flexibility: Home Office and flexible working hours are part of our package!

🛠 Modern Equipment: A current MacBook awaits you.

💪 Stay Fit: We'll take over your Urban Sports Club membership!

Sounds like you? We're looking forward to your application!

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