Customer Success Manager (m/w/d)

Our customers are property management companies that manage deposit, rent and reserve accounts via Getmomo. As a Customer Success Manager, you support our customers in successfully integrating Getmomo into their daily work and in simplifying their processes around deposits, rents and reserves. You get new customers started with our software, are there for their questions, find out where there is potential in the existing customer base, and decide for yourself how we inform our customers.

At a glance:

• Permanent full-time employment

• Hybrid: 4 days per week in the office in Berlin-Kreuzberg, 1 day remote

• Start: immediately

What you will do with us:

• Getting new customers up and running: As soon as a new customer is ready to start, you invite them to onboarding, hold the appointments and support them over the first weeks until the customer works confidently with our software.

• Finding potential in the existing customer base: Using our internal tools, you analyze which customers currently use only some of our products, where the greatest potential lies, and who should be contacted now. From this you develop campaigns, conduct the conversations and make your success measurable. You work with the same systems as our account opening team: Salesforce, our own AI-native ERP and AI assistants.

• You decide how our customers are informed: You develop formats with which we communicate new products and features in an understandable way. These include webinars, mailings, guides and help articles. You test what works well, measure the results and develop it further.

• Clarifying questions and solving problems: By phone and email, you help customers with questions about our software, payments and access. This also includes ongoing matters in the existing customer base such as online banking access or account closures. What you cannot solve yourself, you pass on to the right place in the team and stay on it until the customer has an answer.

• Listening and passing on: You gather feedback, for example via our customer survey, recognize patterns and bring them into the team. With our customers' feedback you actively help shape our product and can bring their wishes directly into further development. This is how you become a fulfiller of wishes for our customers.

• Making processes smarter: You identify where we can simplify, automate or better solve processes with AI, and implement these ideas together with the team. This way you make our work more efficient and create more time for our customers.

How you will recognize your success:

• New customers work quickly and confidently with our software.

• Existing customers use our entire product portfolio.

• Our customers recommend us to others.

What you bring:

• A degree or vocational training, for example in business administration, communications, at a bank or in the real estate industry. Career changers are explicitly welcome.

• First professional experience in customer success, account management, sales or customer service, ideally with business customers.

• You enjoy working with numbers and draw the right conclusions from an analysis.

• You are comfortable presenting in front of people, including digitally, and explain things so that they stick.

• You have a sense for what customers need, even when they don't say it directly.

• You have a good feel for explaining complex topics simply and clearly, in writing as well as in direct customer contact.

• You naturally work with AI tools and enjoy automating processes with them.

• Very good German in speech and writing, good English.

You don't meet every point? Apply anyway. How you work matters more to us than a perfect CV.

What you get with us:

• Permanent full-time employment.

• Freedom: You design how we inform our customers and which formats we use for it.

• Your own customers and your own projects from the first month.

• Structured onboarding and regular feedback.

• Hybrid working: 4 days in the office in Berlin, 1 day remote, plus 60 days of Work from Anywhere.

• A small team with short paths, an office on Oranienstraße in Kreuzberg, free drinks and regular team events.

Does this sound like you?
We look forward to your application. Simply apply via the button on this page.