Customer Success Manager (m/f/d) for Enterprise Clients

Salary Transparency:

This position is for candidates with 1-3 years of relevant professional experience.

The salary range is between €60,000 and €70,000 gross per year plus equity, depending on experience.

Work Model: Full-time, fully on-site in Munich, five days a week.

Location: Munich, Germany.

Muxon is a small, globally operating recruitment consultancy and is conducting this search on behalf of our partner, a Munich-based B2B SaaS startup in the Construction Tech sector, backed by Y Combinator. The company develops AI-powered software that automates quoting, procurement, and ERP-adjacent workflows for suppliers and construction companies. This helps companies in the physical economy work at software speed.

You will be responsible for the entire customer journey, from onboarding and implementation through adoption and retention to long-term growth. You will build the customer success function from the ground up.

Responsibilities

• Central point of contact and trusted advisor for enterprise clients
• Responsibility for onboarding, implementation, adoption, customer retention, and customer satisfaction
• Supporting clients in achieving measurable efficiency gains and fully leveraging the product's benefits
• Gathering customer feedback and working closely with Product, Sales, and Engineering
• Building customer success processes, documentation, and playbooks from scratch

Qualifications

• 1-3 years of hands-on experience in Customer Success, Client Success, Implementation, or Post-Sales Account Management in a B2B SaaS or consulting environment
• Proven responsibility for client relationships that extend beyond sales or support
• Strong communication skills and confident presence with C-level stakeholders
• Fluent German and English language skills
• Analytical, proactive, empathetic, pragmatic, and with a passion for a dynamic work environment
• Willingness to work on-site in Munich five days a week and travel occasionally to clients

Benefits

• Real company shares (Equity) with voting rights
• Direct influence on the product roadmap and close collaboration with the founders
• Fast learning curve and career development in a YC-backed startup
• Free team dinners, Urban Sports Club membership, AI and productivity tools, as well as subsidized apartments near the office upon request

Would you like to take responsibility for Customer Success in an ambitious AI startup and help shape the future of construction technology? Then we look forward to receiving your application.

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