Customer Success Manager (m/f/d), Full Remote

Your Tasks at Varify

• You take over new customers after they have been closed by the sales team and guide them systematically to their first successful test.

• You manage your own customer portfolio, conduct regular check-ins and strategy calls, and help with test ideas and prioritization.

• You identify churn risks early on, based on usage data and health scores, and proactively approach customers before they cancel.

• You identify upsell potentials, for example to higher plans or new AI features, and hand them over or close them yourself.

• You conduct cancellation discussions, understand the real reasons behind them, and make retention offers.

• You pass on structured customer feedback to product and development and help build customer success processes.

This is what the job looks like in concrete terms

• You manage customer accounts, from SMEs to Mid-Market, plus agencies that use Varify for their clients.

• Your tools: HubSpot, ChartMogul, and our own usage data.

• You report to Frederick Mieke (CRO) and work closely with Sales, Support, and Product.

• What we measure success by: Net Revenue Retention, Logo Churn, Time-to-First-Test

• You help build the department. Many processes are just starting, you help shape them.

What you bring

• At least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally in the B2B SaaS environment

• Understanding of online marketing and web analytics. Experience with A/B testing, CRO, or GA4 is a big plus.

• Basic technical understanding: You are not afraid of a tracking setup or a snippet.

• You enjoy working with numbers and prioritize based on data rather than gut feeling.

• You communicate clearly and empathetically, even when a customer is currently dissatisfied.

• Very good German and fluent English, as a large portion of our customers are international.

Your first months at Varify

You will get to know our platform and our customer structure within the team and gradually take over the independent management of our existing portfolio. Even if you don't meet every point of our requirements 100%, we still look forward to your application.

What we offer you

You will receive a variable annual salary of EUR 53,000–72,000, which is composed of a fixed salary and a commission.

You will benefit from additional vacation days, public transport benefits, accommodation, the possibility of remote work, employee discounts, mentoring, free parking, free snacks, free drinks, home office, home office equipment, pets allowed, vouchers and discounts, flexible working hours, an on-site fitness center, a gym membership, a company laptop, a company mobile phone, reimbursement of travel expenses, paid co-working options, professional development, accessible facilities, a casual dress code, as well as team events and company parties.

About us

Varify is the European A/B testing platform for teams who want to optimize their website based on cookieless, GDPR-compliant with hosting in Frankfurt, deeply integrated into GA4 and BigQuery, and billed at a fixed price instead of by traffic. Over 450 companies and agencies are already testing with us.

Our customers rarely cancel due to price. They cancel when there is a lack of time for testing in everyday life, when they run out of test ideas, or when resources are lacking. This is exactly where you come in: You ensure that our existing customers achieve real results with Varify, remain long-term, and grow with us.

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