Customer Success Manager (m/w/d)

Finseo is a platform for Generative Engine Optimization (GEO) and AI-Visibility-Tracking. We help brands become visible, cited, and recommended in the new world of KI-search – ChatGPT, Claude, Perplexity, Gemini & Co. – by measuring and systematically improving their visibility in KI-driven answers.

As Customer Success Manager (m/w/d), you are her reliable partner – from the onboarding session to the strategic GEO-roadmap. You make recommendations out of data, success out of recommendations, and long-term fans out of successful customers.

Aufgaben

• You are the central point of contact for our Mid-Market- and Enterprise-customers after the sales handover.
• You lead structured onboarding sessions, explain GEO-strategies, and translate complex AI-visibility data into concrete action recommendations.
• You build long-term customer relationships, identify upsell potential, and actively reduce churn rate.
• You recognize health risks early based on usage data and proactively steer against them.
• You develop best practices, playbooks, and webinars to make our customers measurably more successful.
• You work closely with Product, Sales, and Content teams and feed customer feedback structured back into the product team.

Qualifikation

• 2–4 years of experience in Customer Success, Account Management, or a comparable role in a SaaS- or MarTech-environment.
• Fundamental SEO knowledge and ideally first-hand practical experiences with GEO/AEO or AI Search.
• Techical basic understanding: Schema.org, Crawling, Indexing, APIs, Webanalytics – you don't have to code, but understand the levers.
• AI-Native Working: You work daily with tools like ChatGPT, Claude, Perplexity, Lovable, Cursor o. Ä. and use them actively to make your work faster and better.
• Very good analytical skills and joy in translating data into clear recommendations.
• Sovereign appearance and very good communication and presentation skills in German and English (C1+).
• Hands-on mentality, structured working style, and high quality standards.

Benefits

• The chance to actively shape a new discipline (GEO) – earlier market entry, higher impact.
• Flexible Working: Hybrid – Remote, from Gaildorf or, if desired, prospectively from an office in Freiburg.
• Top hardware of your choice (MacBook Pro, external monitor, headset).
• Personal learning and professional development budget for conferences, courses, and books.
• Direct access to founders, short decision-making paths, and a team that wants to grow together with you.
• Joint trade show and conference visits with the team, including OMR, K5, ThisIsMarketing, and DataUnplugged – networking at top level, which you won't get in any lecture.

You understand SEO but don't want to stay stuck in the past? You have a desire to make customers measurably more successful with real impact, rather than just processing tickets? Then we should get to know each other – we look forward to your application!

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