Customer Success Manager (m/w/d)

FIXING THE PLANET BY MAKING HOMES CARBON-FREE!

We are working with a funding of over 40 million euros from top investors like COATUE, Foundamental & Target Global on the largest lever in European climate protection – the building stock of private homeowners. With tailored solutions for millions of homeowners, we are implementing energetic renovation plans comprehensively and thus building the infrastructure for climate-neutral living.

Your Tasks

• You will take over the complete customer service after contract signing, from onboarding to acceptance of the installed system.
• You are the central point of contact for our customers and accompany them proactively through the entire installation and support process.
• You coordinate schedules and workflows with our partner craftsmen (HWP) and ensure that commitments are met.
• You steer the funding process (BAFA/KfW) together with our funding service and ensure that documents are complete and on time.
• You recognize risks and delays early on and communicate proactively – both internally and externally.
• You maintain customer data, project status, and communication carefully in our systems (CRM and ERP)
• You give customer feedback structured back to the team and actively work on improving our processes.

Your Profile

• You have experience in customer management, customer success, or project coordination, ideally in the B2C sector with complex products or long project periods.
• You communicate clearly, empathetically, and connectively, even when a project doesn't quite go as planned.
• You work independently and structured: When dealing with multiple parallel projects, you keep the overview.
• You are interested in energy efficiency, heat pumps, and solar panels, technical knowledge is not a must, but basic understanding helps.
• You are fit in digital tools and learn new systems quickly; experience with CRM tools and ERPs is a plus.
• Your German is fluent in writing and speaking; English skills are welcome.
• You bring a hands-on mentality: You don't wait until problems escalate, you solve them.

Benefits

• Join one of the fastest-growing climate tech startups in Europe – funded by Europe's most renowned VCs.
• Attractive & competitive remuneration.
• Work with top talents in a dynamic environment.
• Unlimited learning and versatile development opportunities.
• Office directly on the Spree, with everything your heart desires.
• Individual benefits: Learning budget, Urban Sports Clubs membership, job ticket, or kindergarten allowance.
• Company pension plan for your secure future.
• Multiple team events.

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