Customer Success Manager (m/w/d)

We save companies valuable time by fully automating document-based processes. Whether it's our Postscan-Service or our AI-supported software solution; we help our customers like EG Group, WWF, Flink and Axel Springer focus on what matters – and take care of the paperwork.

As a (Junior) Customer Success Manager (m/w/d), you'll bear double responsibility: You ensure successful customer relationshipsand actively drive Up- and Cross-Sell forward. 50% Customer Success, 50% Revenue Growth – you're a sparring partner for your customers and recognize growth potential.

Aufgaben

• Customer Happiness, Product Adoption und MRR Growth are your Key-Metrics
• You proactively support your customers during implementation, adoption, and strategic further development
• You identify actively Up- and Cross-Sell opportunities in your customer pool and close expansion deals independently
• You use MEDDIC Methodology at key customers to qualify and successfully conclude expansion opportunities
• You conceptualize as part of the CS team campaigns for customer retention, customer happiness, and churn prevention and set them into action
• You take over proactive customer onboarding processes for a perfect start with our Document Automation Suite
• You participate in regular deal challenges and coaching sessions to develop your revenue skills and maintain forecasts
• You work closely with your team, sales, and marketing together to maximize growth opportunities

Qualifikation

• You are communicatively strong and love solving customer problems –and recognizing growth potential
• You have sales ambitions and want not only to support but actively drive revenue
• MEDDIC is no foreign language for you – you use the methodology or are willing to learn it actively
• You easily convince your counterpart with your sympathetic and engaging demeanor
• You work with passion in a team and exchange deals and best practices
• You're enthusiastic about cloud products and want to gain experience in a growing SaaS startup
• 1-2 years of experience in positions with customer contact, project responsibility or first sales experiences are advantageous. Even a lateral entry is possible
• Excellent communication skills in German and English are a prerequisite

Benefits

• Revenue-Enablement: Regular coaching, deal challenges and sparring with experienced colleagues from sales
• You'll be part of a strong customer success team and work closely with sales, marketing, and operations
• Your input counts – you shape CS and revenue processes significantly and take over responsibility quickly
• You always know what your work is worth due to continuous transparency from the C-level
• You're expected an open, friendly, and ambitious team with strong cohesion
• Hybrid working: Flexibly between home office and office (2-3 times a week Berlin-Kreuzberg). Full equipment setup from us
• Earnings-dependent bonus model (including Up- and Cross-Sell component) as well as subsidy to Urban Sports, BVG or other mobility providers

We look forward to your application! Regardless of age, gender, background, disability or sexual identity – we welcome all qualified applications. Please apply even if you don't meet all the above-mentioned requirements, want to develop from another position into this role or even pursue a career change.

We don't have a rigid 9-to-5 work model. It's important to us to combine flexibility and efficiency. You decide how you work best and what you need for that. As long as the performance is right and we achieve great things together, everything is possible.

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