Customer Success Manager (m/f/d) – B2B Customer Support

ProviPanda GmbH · Hamburg / Remote · Freelance or Permanent Employment · 30 hrs./week · Start: immediately

About ProviPanda GmbH

ProviPanda is a growing HR-Tech startup in the Technology, Information and Internet sector and the largest sales job platform in the DACH region. Our team of 15 employees is working to revolutionize and rethink the sales HR market.

Your Role

You will support our Customer Success Manager and will be the person in everyday life who calls customers, clarifies their concerns, and ensures that they are satisfied and successful with ProviPanda. You work independently, present yourself professionally, and enjoy making phone calls.

Your Tasks

Check-ins & Customer Support

• You schedule check-in calls with our customers and keep track of upcoming appointments

• You conduct check-ins yourself and actively call customers

• You resolve customer concerns quickly and solution-oriented, from support questions to success topics

Onboarding

• You take over customer onboarding step by step and guide new customers at the start

• You advise customers on using the platform and how they can get the most out of ProviPanda

Collaboration & Processes

• You relieve the Customer Success Manager and step in when capacity is needed

• You cleanly document customer contacts and pass feedback to the team

• You use AI tools to make your work more efficient, for example, for preparation, summaries, and communication

What you bring

• Very good, professional communication and tone, on the phone and in Google Meets

• A neat, confident demeanor, good presence, and a friendly, solution-oriented approach

• No fear of making phone calls, you enjoy calling customers

• Daily use of AI tools such as Claude, ChatGPT & Co. and general technical understanding

• High ability to learn quickly, high performance, and a real desire for the task

• Experience in Customer Success is great, but not a must, we will teach you the rest

• Advantageous: Experience from HR or sales, because those who have been in sales themselves know how to advise customers

• Very good German skills, good English is a plus

What we offer you

• A responsible role in a rapidly growing company

• Startup with strong growth and an ambitious vision with a dynamic team

• Flexible model: Freelance or permanent employment, each with 30-40 hrs./week

• Thorough onboarding and direct feedback

• Short decision-making paths, a motivated team, and real development opportunities

• Start immediately

Interested?

Send us your resume and a few sentences about why you are exactly the right person. Please also indicate whether you want to start as a freelancer or in permanent employment and from when you are available.

Find Jobs in Germany on Arbeitnow