Customer Success Manager (m/w/d)

autofox is a rapidly growing tech company that revolutionizes the automotive trade with future-oriented KI technology. With our KI photography app, we set new standards in the industry and support car dealerships in shaping their vehicle marketing more efficiently, modernly, and scalable.

To strengthen our team, we are looking for a service-oriented, communicative, and empathetic personality who will care for, inspire, and bind our customers to autofox in the long term.

In this role, you will be the first point of contact for our customers. You will accompany them from onboarding to daily support and long-term customer care, quickly and reliably resolving issues and ensuring that our customers enjoy using and recommending autofox.

Tasks

• Caring for and supporting our existing customers throughout the entire customer lifecycle
• First point of contact for customer inquiries via phone, email, and chat
• Onboarding new customers as well as introducing and training them in the autofox app
• Independent handling and resolution of inquiries, problems, and complaints
• Ensuring high customer satisfaction and long-term customer loyalty
• Maintenance and updating of customer data in CRM
• Identifying upselling and cross-selling potential in coordination with sales
• Gathering, structuring, and passing on customer feedback to the product team
• Closely working together with sales, product, and technology
• Co-shaping and continuously improving our customer care processes

Qualification

• Completed education or comparable qualification
• Experience in customer service, customer care, or customer success is advantageous
• Outstanding communication skills and high service orientation
• Friendly, empathetic, and solution-oriented demeanor, even in challenging situations
• Technical understanding and enjoyment of working with digital products and tools
• Structured, independent, and reliable work style
• Very good German and English language skills

Benefits

• Responsible role with direct influence on the satisfaction of our customers
• Closely working together with sales, product, and technology in a dynamic environment
• Variety of tasks between support, onboarding, and customer care
• Flat hierarchies and quick decision-making processes
• Modern equipped office spaces in the heart of Stuttgart
• In-depth insights into a rapidly growing, scalable tech company
• Development opportunities in a growing environment

You enjoy working with people, communicate clearly, and solve problems independently? You want to build genuine customer relationships rather than just processing inquiries? Then we look forward to your application. Join autofox and ensure that our customers experience the best possible service.

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