Customer Success Manager (m/w/d)

As Customer Success Manager, you will accompany our existing customers on their path to sustainable success. Your goal is to build long-term customer relationships, continuously increase the value of the 4SELLERS solution, and enable growth through satisfied and successful customers.

You are the central point of contact for our customers in ongoing operations and ensure that all relevant topics are coordinated smoothly. In this process, you will work closely with Delivery, Support, Product, and Sales and ensure that customer requirements are optimally implemented internally.

Become part of a leading software company for IT solutions in e-commerce!

Aufgaben

• You build long-term, trustworthy customer relationships and serve as the central point of contact for our existing customers.
• You ensure that our customers successfully use the 4SELLERS solution, recognize optimization potential, and lead concrete use cases.
• You conduct regular business and success reviews and keep risks and customer satisfaction in mind at all times.
• You coordinate all customer-relevant topics between Delivery, Support, and Product and ensure a smooth end-to-end care.
• You identify upselling and cross-selling potential and implement these with your customers.
• You systematically collect customer feedback and actively bring the customer perspective into the further development of product, processes, and customer success.

Qualifikation

• You have experience in Customer Success, Account Management, Consulting, or a comparable project environment.
• You move confidently in complex IT and software projects and ideally bring knowledge of ERP-, E-commerce- or process landscapes with you.
• You are familiar with managing existing customers and different stakeholders.
• You are strongly customer- and solution-oriented and communicate sovereignly on operational as well as management levels.
• You work structured, reliable, and self-responsible and keep an overview even when dealing with multiple topics.
• You understand how to successfully connect customer interests and internal requirements.

Benefits

Persönlichkeit & Work-Life-Balance: Your personality and the compatibility of work and family are at the forefront for us.

Flexible Arbeitszeiten & Homeoffice: We enable you to have an individual working arrangement with prominent home office possibilities.

Flache Hierarchien & Arbeitsatmosphäre: We offer an open corporate culture with fast communication channels and a collegiate environment with team spirit and cohesion.

Modernste technische Ausstattung: You work with ergonomic working stations and modern technology for maximum comfort.

Fort- & Weiterbildungsmöglichkeiten: You can develop yourself further through targeted further training and our mentoring program.

Attraktive Zusatzleistungen: We offer you a company pension, a free employee mobile phone tariff including mobile phone, 25% contribution to your company bike leasing, as well as opportunities for a company vehicle.

Events & Office-Fun: Joint team events and company parties, a billiard table, table tennis tables, kicker, darts & switch for breaks in between strengthen the team cohesion and ensure a positive working environment.

Corporate Benefits & Vergünstigungen: Enjoy exclusive employee discounts, up to €50 per month available on your Spendit Card, a discounted company canteen - our La Piazza, and of course the fruit basket, coffee/tea/chocolate and water.

We look forward to receiving your comprehensive application documents, including your earliest possible start date and salary expectations.

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