Customer Success Manager (m/w/d) - 100% Remote

ProviPanda is a growing HR-tech startup and now the largest sales job app in the DACH region. With a team of 15 employees, we are working to revolutionize and rethink the sales HR market.

As a Customer Success Manager, you are the central point of contact for our more than 200 active customers in day-to-day business. You ensure that they are satisfied, stay with us in the long term and grow with us.

Your tasks

• You conduct onboardings and regular check-ins and truly get to know your customers

• You help with all customer issues, whether support or success, and stay on it until they are resolved

• You are the first point of contact for all customer topics outside of sales

• You take over escalations and keep a cool head even with difficult customers

• You independently decide on refunds, goodwill cases and payment matters (Stripe)

• You retain customers in the long term and expand accounts together with the sales team

• You recognize upselling potential in customer conversations and pass it on in a targeted way

What you bring

• You are customer-oriented, solution-oriented and take responsibility for your customers' problems

• You have high stress resilience and remain composed even in hectic phases

• You have a sensitive touch when dealing with people, especially when things get difficult

• You recognize real potential and distinguish A customers from C customers without letting yourself be fooled

• You have a good sense of when to be accommodating and when not to be

• You have quick comprehension, technical understanding and quickly find your way into tools such as Stripe, Intercom, Slack and Claude

• You are keen on startups, execution and developing yourself further

• Sales experience is a plus but not a must. You do not need years of customer success experience

What we offer you

• A fast-growing HR-tech startup with a huge vision, where you take on real responsibility from the start

• A steep learning curve and clear development prospects as the team grows

• Flat hierarchies and direct, close collaboration with management

• Remote-first setup

• Above-average salary

• Performance-related bonuses for upselling and the expansion of existing customers

• Modern Apple equipment

Are you keen on a big, clear vision and a startup environment where things move quickly? Do you want to grow strongly yourself and are you ready to go all in? Then you are exactly right with us.

Find Jobs in Germany on Arbeitnow