Customer Success Manager (m/f/x)

TL;DR: Build with us the No. 1 AI-ERP software in the €30 billion cleaning market in DACH. We have PMF, over 600 customers, now it's about scaling. We are looking for someone who wants to make customers happy and is passionate about our product.

About PlanD and what we build

PlanD is the leading AI-ERP solution for cleaning companies in the DACH region. After nearly five years of building, we are market leaders. Now begins the next phase: scaling to >10 million ARR, upmarket expansion, and consistent AI-first company building.

Tasks

The role and what it's about

You are the first point of contact for our customers and ensure that they quickly have success with PlanD. You onboard new users and remain their point of contact when questions arise. Your feedback flows directly into the product and GTM team, and good ideas for customer retention can be implemented independently.

Your tasks:

• Onboarding new customers (online)
• Ensure that customers quickly experience the value of PlanD and use the software correctly
• Closer connection to product and team to feed in customer feedback
• Contribute to the further development of our CS processes and structures

What makes this role special

• You learn how to bring AI/SaaS customers really into use and keep them there
• Direct collaboration with an efficient, small team in the heart of Berlin
• Hands-on: Good ideas are implemented directly
• AI playground: We are building our CS processes just AI-first, be part of it and shape what customer success will look like tomorrow

Qualification

What you should bring

Must-haves

• Pleasure in customer contact and wanting customers to have success
• Hands-on mindset: You take action, want to learn, and assume responsibility
• Strong communicator in German (English is an advantage)
• Curiosity about how a startup scales to >10M ARR with a lean team

Nice-to-haves

• First experience in support, CS, or startup environment
• Interest in automation and AI tools
• Industry connection to cleaning, craftsmanship, or field services

This role is ideal if you

• Have a desire to really understand customers and help them
• Learn quickly and adapt to new products and industries
• Want to understand how modern customer success works in an AI-first startup

Framework conditions

• In person in Berlin
• Full-time (approx. 40 hours/week)
• From August 2026

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