Customer Success Manager (m/f/d)

80% of all employees worldwide do not work at a desk.

With Ordio 💙, we offer an all-in-one software solution specifically designed for these employees, helping companies organize their daily work and make processes more efficient for everyone involved.

As a Customer Success Manager at Ordio 💙, you will be responsible for the support, retention, and further development of your customer portfolio.

Your focus will be on increasing Net Revenue Retention (NRR) through successful product usage, contract renewals, upselling, and expansion. You will build long-term customer relationships, identify growth potential, and ensure that our customers derive the greatest possible value from Ordio.

Responsibilities

🚤 Onboarding & Activation: You will guide new customers from setup and data import to training, ensuring they successfully use Ordio within the first two months.

📈 Net Revenue Retention: You will be responsible for customer retention and the growth of your portfolio through contract renewals, upselling, and expansion.

🚀 Upsell & Cross-Sell: You will identify growth potential and win customers for Payroll Plus, additional modules, user licenses, and other services.

🔎 Renewals & Churn Prevention: You will manage contract renewals, identify churn risks early, and develop targeted measures for customer retention.

🗺️ Account Development: You will understand the needs and growth plans of your customers, develop account strategies, and identify new potentials.

📊 Pipeline & Forecasting: You will maintain your renewal and upsell pipeline in the CRM, qualify opportunities, and create reliable revenue forecasts.

🤝 Collaboration with Sales & Product: You will ensure smooth customer handovers, collaborate with Sales on growth potential, and provide customer feedback to the Product team.

💡 Product Usage & Customer Communication: You will promote the use of relevant features and modules, communicate professionally across all channels, and reliably document customer activities in the CRM.

Requirements

🇩🇪 German language skills at C1 level or higher.

💪 Experience in Customer Success in a SaaS or B2B software company.

📈 Experience in supporting and developing existing customer portfolios, ideally with responsibility for NRR, GRR, Renewals, Churn, or Expansion Revenue.

🚀 Proven success in upselling, cross-selling, or account expansion.

🌍 Ideally, experience with customers operating in multiple locations, regions, or business areas.

🤝 You build long-term customer relationships and convince with friendly, professional, and solution-oriented communication.

🎯 You think customer-centric and commercially, recognize growth opportunities, and enjoy developing customer relationships.

🔎 You act proactively, identify risks early, and independently develop solutions.

💡 You enthuse customers for Ordio 💙 and show them how they can optimally use our platform.

🙌 You work independently, are motivated, and quickly familiarize yourself with new topics.

💻 You are tech-savvy, learn new software quickly, and work confidently with CRM systems, customer data, pipelines, and KPIs.

Benefits

💰 Competitive salary

🚀 The opportunity to be there from the beginning and help Ordio 💙 scale successfully

💡 Contribute to shaping innovative solutions and products

😌 The opportunity to help shape an open and successful company culture

🤝 Personal development opportunities and a lot of responsibility from day one

🤩 Motivated team

🏝️ Flexibility – home office, remote work, and flexible working hours

🌃 Modern office at WeWork in the heart of Cologne

🚀 Agile startup culture

📱 State-of-the-art technical equipment

🥳 Cool team events

🐶 Dogs welcome at work

🏋️ Urban Sports Club membership

🚴 Company bike leasing option

We are looking for people who want more than just a job. People who are ambitious, take responsibility, and want to help shape a growing startup with us. 🚀

Ordio 💙 is a web-based all-in-one HR platform for companies with employees who do not have a fixed desk job. From shift planning and time tracking to absences and document management, right through to payroll, we digitize the entire workday.

We believe that people can achieve great things with the right tools, and we are looking for talents who want to shape the future of the world of work with us.

Sounds like an exciting challenge?

Then we look forward to hearing from you.

We look forward to meeting you! 😌

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