Customer Success Manager

We are the fastest-growing online marketing agency for the bio industry.

We revolutionize the marketing of the entire industry and deliver outstanding results to our customers. Our results are so good that we are now being copied by many companies (badly)!

We want to further scale in the bio industry and offer our customers the following services:

• New customer acquisition through Paid Ads (Meta)
• Employee recruitment through Paid Ads (Meta)
• Branding & omnipresence through organic social media marketing (Facebook & Instagram)

We specialize in a single industry to deliver excellent results to our customers.

We don't need long contract periods to keep our customers, but they stay because the results are good!

Aufgaben

Your tasks are:

• Creative Strategy:
  You write scripts and develop ideas for ad content and reels together with your managed customers.
• Performance-Marketing:
  You create and manage campaigns for our customers on Meta.
• Kundensupport:
  You are the main point of contact for active customers and answer their questions or resolve issues via our shared Slack channel.
• Status-Calls:
  You conduct regular Zoom calls with your customers to resolve any issues that arise during the process.
• Admin Tasks:
  You maintain our project management system (ClickUp), ensuring everyone always has a perfect overview of our customers and current tasks.

Qualifikation

You should bring:

More important than your skills are the fundamental properties and your willingness to achieve something!

• Fundamental knowledge of Meta Ads
• Good at dealing with customers and understanding their problems/wishes
• Analytical skills for data interpretation