Customer Success Manager Jr

Mercado Eletrônico is a leader in B2B purchase management solutions in Latin America. Its technologies and services for procurement areas help companies achieve greater savings, agility, governance, and collaboration.

With offices in Brazil, the United States, Mexico, and Portugal, it has over 1 million suppliers, 10,000 buyers, and transacts over R$ 160 billion in business annually. It is the only Latin American company to be part of Gartner's S2P (source-to-pay) Magic Quadrant.

Customer Success Manager Jr

CLT (Consolidation of Labor Laws - Brazil's employment law)

We are looking for a Low Touch Customer Success Manager (CSM) to strategically manage a portfolio of corporate (B2B) clients, focusing on Onboarding, Adoption, Engagement, Risk Management, and Churn Prevention.

The professional will be responsible for ensuring clients extract maximum value from the solution, acting as a strategic partner in their journey. A consultative approach is expected, with analytical skills to interpret data and identify improvement opportunities, also acting as a bridge between the client and internal teams.

What will be your responsibilities in this challenge?

• Conduct structured onboarding processes, ensuring expectation alignment and accelerating time-to-value.
• Stimulate continuous platform adoption, identifying use cases and promoting best practices.
• Perform account health analyses, anticipate risks, and develop action plans to mitigate them.
• Act in churn prevention, focusing on client base retention and expansion.
• Utilize business analysis skills to interpret metrics, identify behavioral patterns, and propose data-driven solutions.
• Collaborate with internal teams (Product, Support, Sales) to ensure the customer's voice and promote improvements.

It would be great if you have:

• Experience in procurement processes, systems, and operations;
• Experience with e-Procurement systems will be a differential;
• Skills in dealing with clients and internal teams;
• Knowledge of Excel, PowerPoint;
• High analytical capacity;
• Good communication skills;
• Organization and autonomy to handle different daily tasks and priorities;
• Graduation in technology-related areas;
• Basic knowledge of Customer Success will be a differential;
• Knowledge of SQL for queries will be a differential;

You will find here:

Welcome onboarding

Dynamic and diverse environment

Home Office

WellHub (Gympass)

Medical plan

Dental plan

VR/VA on a flexible card

Annual Education Incentive Fund

among other benefits