Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in New Zealand. This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid-market clients in maximizing value from an AI-driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data-driven workflows and AI-powered insights. Your primary responsibilities will include: • Developing and maintaining strong relationships with key decision-makers at our partner companies; • Collaborating with cross-functional teams to identify and prioritize customer needs; • Designing and delivering tailored solutions to drive business value for customers; • Providing exceptional customer service, ensuring timely issue resolution and proactive communication; • Analyzing customer data to inform strategic decisions and optimize the overall customer experience; • Staying up-to-date with industry trends and best practices in customer success, AI, and SaaS product adoption. Requirements: • Bachelor's degree in a relevant field (e.g., business administration, marketing, or computer science); • 3+ years of experience in a customer-facing role, preferably in the technology industry; • Proven track record of driving revenue growth and customer satisfaction through effective account management; • Strong analytical and problem-solving skills, with the ability to interpret complex data sets; • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders; • Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines; • Familiarity with AI-driven platforms and SaaS product adoption is an advantage. Benefits: • Competitive salary and bonus structure; • Comprehensive health insurance package; • Generous professional development budget for training and certification programs; • Flexible working hours and remote work options; • Access to a dynamic and supportive team environment with opportunities for growth and advancement.