Customer Success Manager

• Professional development from day 1: We support you in terms of time and finances for your personal and professional development.
• Strong company culture: Open communication, helpfulness, authentic collaboration, and a genuine learn-it-all mindset.
• Living New Work: Flexible work locations, workations in Europe, and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to move forward together – and want to learn from each other.
• Scope for creativity: With us, you can actively shape things and create real added value for customers and the team.
• Top work environment: Modernly equipped offices, including in the Circle at Zurich Airport, in the PostParc in Bern, and in a prime location in Basel.

Are you the person who doesn't just manage customer relationships, but shapes them?

Do you want to proactively lead our customers to success – instead of waiting for tickets? Do you want to understand what a customer truly needs, recognize problems before they arise, and ensure that our managed services deliver maximum benefit?

Then we are looking for you! Let yourself be inspired by the isolutions Experience and experience a team with us that communicates openly and directly, supports and challenges each other.

• You will accompany our customers during onboarding to Managed Services and ensure that the start is right from the beginning.
• You will continuously and proactively support your customers, be regularly on-site, and know their business, their goals, and their stumbling blocks.
• You will empower your customers to get the most out of our services – adoption, use of new service components, meaningful further development.
• You will identify risks and recurring patterns early and address them before they become problems.
• You will identify additional needs, promote cross-selling and upselling, and hand over cleanly to Presales.
• You will strengthen customer loyalty and be responsible for contract renewals together with the Team Leads.
• You will systematically feed back customer feedback to our Product Owners and Team Leads, thus becoming the customer's voice in our service roadmap.

• You have several years of experience in customer support in the IT services environment – as a Customer Success Manager, Account Manager, Service Manager, or from a technical role close to consulting.
• You have a solid technical basic understanding of Microsoft 365 and Azure and can speak with engineers on equal terms without having to be an engineer yourself. You have certifications such as MS-900 or AZ-900, or you will acquire them with us.
• You think entrepreneurially: Contract, margin, renewal, and growth potential are not foreign words to you.
• You work proactively rather than reactively – you don't wait for escalations, but approach customers.
• You convince with strong communication and moderation skills, can prepare and confidently conduct service reviews, and move confidently between technical teams and decision-makers on the customer side.
• You work independently, structured, and relationship-oriented and are willing to be on-site with your customers regularly.
• You have fluent German; good English skills are an advantage, French is an additional plus.

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