Customer Success Manager

• Further training from day 1: We support you in terms of time and finances in your personal and professional development.
• Strong corporate culture: Open communication, helpfulness, authentic collaboration, and a genuine learn-it-all mindset.
• Living New Work: Flexible workplaces, workations in Europe, and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to move forward together – and want to learn from each other.
• Freedom to shape: With us, you can actively contribute and create real added value for customers and the team.
• Top working environment: Modernly equipped offices, including in the Circle at Zurich Airport, in PostParc in Bern, and in prime locations in Basel.

Are you the person who doesn't just manage customer relationships, but shapes them?

Do you want to proactively lead our customers to success – instead of waiting for tickets? Do you want to understand what a customer really needs, recognize problems before they arise, and ensure that our managed services deliver maximum benefit?

Then we are looking for you! Let yourself be infected by the isolutions Experience and experience a team with us that communicates openly and directly, supports and challenges each other.

• You accompany our customers during onboarding into managed services and ensure that the start is right from the beginning.
• You continuously and proactively support your customers, are regularly on-site, and know their business, their goals, and their stumbling blocks.
• You enable your customers to get the maximum benefit from our services – adoption, use of new service modules, meaningful further development.
• You identify risks and recurring patterns early and address them before they become problems.
• You identify additional needs, promote cross-selling and upselling, and hand over cleanly to presales.
• You strengthen customer loyalty and are responsible for contract renewals together with the team leads.
• You feed back customer feedback in a structured manner to our product owners and team leads, thus becoming the customer's voice in our service roadmap.

• You have several years of experience in customer support in the IT services environment – as a Customer Success Manager, Account Manager, Service Manager, or from a consulting-related technical role.
• You have a solid technical basic understanding of Microsoft 365 and Azure and can speak at eye level with engineers without having to be an engineer yourself. You already have certifications like MS-900 or AZ-900 or will acquire them with us.
• You think entrepreneurially: contract, margin, renewal, and growth potential are not foreign words to you.
• You work proactively instead of reactively – you don't wait for escalations, but approach customers.
• You convince through communication and moderation skills, can prepare and confidently conduct service reviews, and move confidently between technical teams and decision-makers on the customer side.
• You work independently, structured, and relationship-oriented and are willing to be regularly on-site with your customers.
• You have excellent German language skills; good English skills are an advantage, French is an additional plus.

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