Customer Success Manager (Industrial Engineers Preferred)

About the job Richpanel is an AI-first customer service platform disrupting the $400B BPO market . By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably. We’re headquartered in Bangalore with a global customer base of 2,000 brands. Backed by leading investors, we’re scaling rapidly and building a world-class Customer Success team to drive retention and revenue growth. This is an exciting opportunity for a seasoned Customer Success Manager to join our fast-paced and innovative company. As a key member of the Customer Success team, you will be responsible for driving customer satisfaction, reducing churn, and increasing revenue through upselling and cross-selling. You will work closely with our sales and marketing teams to develop targeted strategies and tactics to drive growth. Your success will be measured by your ability to achieve and exceed your targets while maintaining a high level of customer satisfaction. If you are passionate about delivering exceptional customer experiences and have a track record of driving revenue growth, we want to hear from you! We offer competitive compensation and benefits package, including equity options, health insurance, and retirement plan.