Customer Success Manager in a SaaS Start-up (m/f/d)

We are Start to Finish.

No company can grow without the right team. That is why we support e-commerce, SaaS and mid-sized companies such as Mellow Noir, Bears with Benefits, Memberspot, MBR-Skin, Cansativa Group and many more in filling their key positions with the right talent.

With over 100 satisfied clients, we are the #1 recruiting boutique for e-commerce in the German-speaking region.

Our client is looking for you!

A profitable, bootstrapped SaaS start-up is looking for two (Senior) Customer Success Managers who will be responsible for the scalable support, development and retention of customers in the SaaS environment.

Your responsibilities

• Since our client supports a very large number of smaller customers, the focus is not on individual strategic accounts, but on scalable success mechanisms: rapid value realization, sustainable product adoption, churn prevention, community-oriented communication, and systematic expansion through strong content, programs and touchpoints.

• The role combines consulting expertise, KPI management, operational excellence and the development of one-to-many communication formats...

Qualifications & Tools

• ... It is therefore very important to us that you have not only supported individual enterprise customers, but also have experience with many small customers and one-to-many formats.

• Additionally, approximately 3–7 years of experience in the SaaS or B2B software environment and in Customer Success, Account Management or Consulting

• Strong KPI and data competence, particularly regarding NRR, Gross Retention, Churn, Activation, Adoption, Engagement and Expansion Revenue

• High technical affinity, particularly for process automation, product setups, integrations and tools such as HubSpot, Intercom, Zapier, Make or n8n

• You speak at least negotiation-level German and work independently but are a team player

Benefits

• Key role with significant decision-making freedom in a growing German SaaS start-up - the best is yet to come!

• Full remote with flexible working hours and state-of-the-art workplace equipment

• 30 days of vacation, company pension scheme, small welcome bonus, etc.

Sounds like your next step? Then apply now – even if you don't meet every criterion 100 %. Potential and personality count for us more than a perfect CV.

We welcome all applications, regardless of gender, origin, age, religion, disability or sexual identity.

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