Customer Success Manager im B2C (m/w/d)

⭐️ About SIRIUS
Our Mission: building the #1 Global Music School. Our technology connects students worldwide with the perfect teacher for 1-on-1 online music lessons. Smart tools accompany learning experiences between sessions – for faster progress and real results.

👀 What's expected of you?
A rapidly growing EdTech startup, founded by musicians, entrepreneurs, and tech enthusiasts. We think music education completely new – data-driven, scalable, and global. If you love a dynamic environment, want to take ownership, and enjoy working closely with customers, you're in the right place.

🎯 Your role
You are the central interface between our two most important groups: students and teachers. On the student side, you excite customers, resolve issues, and ensure long-term relationships. When cancellations occur, you find the cause and develop individual solutions – whether teacher replacement, scheduling adjustments, or new offers. On the teacher side, you are a point of contact for our teachers on the platform, support them during onboarding, clarify concerns, and ensure they feel part of SIRIUS. You analyze churn patterns on both sides and provide data-based feedback directly to product and operations.

🚀 Start date: immediately!

Tasks

• Customer Engagement: You answer incoming inquiries via email, phone, and WhatsApp and ensure a fast, positive customer experience.
• Kundenberatung: You advise customers on music lesson packages and the right teacher to strengthen long-term customer loyalty.
• Terminmanagement: You plan trial lessons, coordinate schedules, and conduct subsequent sales conversations – for a smooth process.
• Prozessoptimierung: You analyze existing workflows, discover optimization potential, and implement efficient processes independently.
• Kennzahlen-Tracking: You keep track of our key metrics, evaluate them, and lead insights to the team.
• Conversion-Optimierung: You develop measures to increase our conversion rates and implement them together with the team.

Qualification

• You have already 1-2 years of experience in customer support, sales, or key account management – internships and work-study programs count too
• You are empathetic, communicative, and enjoy direct exchange with people
• You have a high level of attention to detail and developed skills for prioritizing well
• You bring a hands-on mentality
• German is your native language or you possess a language level of at least C1
• You work carefully, keep track even with multiple tasks, and have strong organizational skills

Benefits

• The opportunity to take on a lot of responsibility
• A thrilling startup atmosphere with highly motivated colleagues and a dream office in the heart of Kreuzberg
• A free SIRIUS membership – learn an instrument yourself.
• A 500 € training budget per year.

If you're interested in building the #1 Global Music School with us, then let's talk! We look forward to your application. 🤩

The job doesn't fit exactly, but you want to work together? Then just contact us and we'll see what we can do for you. It's hard to find good people, so we're excited about every application.

Find Jobs in Germany on Arbeitnow