Customer Success Manager im B2B Online-Marketing, 100 % remote

About us:
The Leadeffect GmbH with its seat in Hamburg supports more than 70 IT companies as long-term online marketing partners; primarily in the areas of Webdesign, SEO, SEA, LinkedIn and E-Mail Marketing.

Project description:
As Customer Success Manager (m/w/d), you will be responsible for customer projects from planning to successful implementation. You build strong, long-term customer relationships and develop them strategically further. While growing professionally with your tasks and developing step by step into a B2B marketing expert, you have the opportunity to take on more responsibility and move up to more advanced roles.

Tasks

Your tasks:

• You steer our customer projects end-to-end and keep all threads together with tools like Asana.
• You take over responsibility for our customer relationships and develop projects strategically further.
• You accompany our customers from the first kick-off to reporting and are their main point of contact in the project.
• You develop effective strategies for lead generation and drive implementation forward with your team.
• You present your strategies convincingly and win over our customers for your ideas and concepts.
• You have KPIs, timelines, and results always in sight and ensure that projects are measurable and progress.
• You bring together internal teams and freelancers and ensure that everyone works efficiently and on the same level.
• You develop yourself into an expert in B2B marketing to work with your team to develop ever more effective strategies for our customers.

Qualification

Must-haves:

• Experience in customer service (min. 2 years)
• Experience in project management (min. 2 years)
• Knowledge of digital tools and platforms
• Openness, contact pleasure & communication strength towards customers & team
• Reliable, organized working style for planning & steering projects
• Proactive mindset, solution-oriented thinking & willingness to further development